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Daily Archives: August 8, 2013

Citizen-Centered Governance: The Mayor’s Office of New Urban Mechanics and the Evolution of CRM in Boston

Crawford, Susan P. and Walters, Dana, Citizen-Centered Governance: The Mayor’s Office of New Urban Mechanics and the Evolution of CRM in Boston (August 7, 2013). Berkman Center Research Publication No. 17. Available at SSRN.

Over the last three years, the Boston Mayor’s Office of New Urban Mechanics, the innovative, collaborative ethos within City Hall fostered by Mayor Menino and his current chief of staff, Mitchell Weiss, and Boston’s launch of a CRM system and its associated Citizens Connect smartphone app have all attracted substantial media attention. In particular, the City of Boston’s strategy to put citizen engagement and participation at the center of its efforts, implemented by Chris Osgood and Nigel Jacob as co-chairs of the Mayor’s Office of New Urban Mechanics, has drawn attention to the potential power of collaboration and technology to transform citizens’ connections to their government and to each other. Several global developments have combined to make Boston’s collaborative efforts interesting: First, city managers around the world confront shrinking budgets and diminishing trust in the role of government; second, civic entrepreneurs and technology innovators are pressuring local governments to adopt new forms of engagement with citizens; and third, new digital tools are emerging that can help make city services both more visible and more effective. Boston’s experience in pursuing partnerships that facilitate opportunities for engaging citizens may provide scalable (and disruptive) lessons for other cities. During the summer of 2013, in anticipation of Mayor Menino’s retirement in January 2014, Prof. Susan Crawford and Project Assistant Dana Walters carried out a case study examining the ongoing evolution of the Boston Mayor’s Hotline into a platform for civic engagement. We chose this CRM focus because the initial development of the system provides a concrete example of how leaders in government can connect to local partners and citizens. In the course of this research, we interviewed 21 city employees and several of their partners outside government, and gathered data about the use of the system.”

Managing Research Data – from Goals to Reality webinar outputs available

“The recording, slides, chat transcript, archived tweets and links to additional resources from this OCLC Research Library Partnership webinar are available below as well as on the “Managing Research Data—from Goals to Reality” webinar page. The webinar recording is also available on YouTube and in iTunes. In this webinar, Sally Rumsey, Digital Research Librarian atContinue Reading

New GAO Reports – Rental Housing Assistance, Veterans’ Health Care Budget

Rental Housing Assistance – HUD Data on Self-Sufficiency Programs Should Be Improved, GAO-13-581, Jul 9, 2013 Veterans’ Health Care Budget – Improvements Made, but Additional Actions Needed to Address Problems Related to Estimates Supporting President’s Request, GAO-13-715, Aug 8, 2013

DNI Clapper Declassifies and Releases Telephone Metadata Collection Documents

“In the interest of increased transparency, the Director of National Intelligence has authorized the declassification and public release of the attached documents pertaining to the collection of telephone metadata pursuant to Section 215 of the PATRIOT Act. DNI Clapper has determined that the release of these documents is in the public interest.” Cover Letter andContinue Reading

Discussion Paper – The Clearing Obligation under EMIR

“The European Securities and Markets Authority (ESMA) is publishing this discussion paper in order to seek stakeholders’ views on the preparation of the regulatory technical standards ESMA is required to draft under Article 5(2) “Clearing Obligation Procedure” of the Regulation (EU) No 648/2012 of the European Parliament and Council on OTC derivatives, central counterparties andContinue Reading

Indicators of Climate Change in California

Indicators of Climate Change in California – California Environmental Protection Agency, August 2013 – characterizes the multiple facets of climate change in California. “The report tracks trends in greenhouse gas levels that influence climate, changes in the state’s climate, and the impacts of climate change on California’s environment and people. The report does this byContinue Reading

NY Fed Paper – dark liquidity pool

Order Flow Segmentation and the Role of Dark Trading in the Price Discovery of U.S. Treasury Securities, by Michael Fleming and Giang Nguyen. August 2013 “This paper studies the workup protocol, a unique trading feature in the U.S. Treasury securities market that resembles a mechanism for discovering dark liquidity. We quantify its role in the price formation processContinue Reading

Understanding the New York Fed’s Survey of Primary Dealers

“In the latest edition of Current Issues, New York Fed staff provide a detailed overview of the Bank’s Survey of Primary Dealers (SPD), including an in-depth look at the purpose and evolution of the survey.  The SPD is designed to provide a timely and comprehensive summary of market expectations on a range of policy-related topics. OneContinue Reading

Sovereign risk: a world without risk-free assets?

Sovereign risk: a world without risk-free assets? BIS Papers No 72, July 2013 “This volume presents and summarises the proceedings of a one-and-a-half day seminar on sovereign risk hosted by the BIS in January 2013. The event brought together senior central bankers, sovereign ratings analysts, fund managers and other market participants, sovereign legal specialists, riskContinue Reading

NIH – Dietary Supplement Label Database

“The Dietary Supplement Label Database (DSLD) is a joint project of the National Institutes of Health (NIH) Office of Dietary Supplements (ODS) and National Library of Medicine (NLM). The DSLD contains the full label contents from a sample of dietary supplement products marketed in the U.S. Within the DSLD you may select one or moreContinue Reading

National Network of Fusion Centers Final Report 2012

DHS Office of Intelligence and Analysis, 2012 National Network of Fusion Centers Final Report, Released July 15, 2013. “Threats to the homeland are persistent and constantly evolving. Domestic and foreign terrorism and the expanding reach of transnational organized crime syndicates across cyberspace, international borders, and jurisdictional boundaries within the United States highlight the continued needContinue Reading