Broadband satisfaction: What consumers report about their broadband Internet provider

by Sabrina I. Pacifici on December 20, 2010

Broadband satisfaction: What consumers report about their broadband Internet provider, FCC Working Paper, December 2010: “Most Internet users have a very good understanding of the information on their bills regarding how to contact customer service or the price they pay. However, when asked about the clarity of information on their bill about speed, restrictions on service, or fees for terminating service, few users find this information very clear.”

  • See also Broadband decisions: What drives consumers to switch – or stick with – their broadband Internet provider, FCC Working Paper, December 2010
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