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Category Archives: Knowledge Management

Unless You Ask A Guide For Law Departments To Get More From External Relationships

Unless You Ask A Guide For Law Departments To Get More From External Relationships By D. Casey Flaherty. Sponsored by ACC Legal Ops External Resources Interest Group (this 84 page book is free). Via Three Geeks and a Law Blog.
“You should be asking your external providers to get demonstrably better. Stripped to its most basic, you should always be able to identify how your primary providers are measurably improving their delivery of legal services to you. You should have credible evidence—descriptions and metrics—of their process improvements and innovation. While this compilation will go deep into potential methodologies for starting and structuring such data-driven conversations, do not get distracted by the details or paralyzed by a compulsion to develop a comprehensive approach. If you can’t answer the question, “What evidence do I have that my primary providers are measurably improving their delivery of legal services to us?” ask them for some. Then ask again in six months. Repeat. Don’t detour into discounts. Discounts are fine, as far as they go. But they do not go very far in actually modifying behavior. Your relationships with your primary providers most likely resemble long-term supplier commitments with high switching costs and intermittent price renegotiation. With people and price in place, it is process that offers the most levers to drive continuous improvement. You are the urgency driver. If you ask, your external providers will find new ways to add value. If you ask, your external providers will improve the processes by which they deliver legal services to you. This volume will provide you with a menu of potential asks that go directly to process . At its core, Unless You Ask is about conversations. How to start them and what you can get out of them. You may not get everything you ask for. But unless you ask, you are almost guaranteed to get none of it…”

Yale Researchers Map 6,000 Years of Urban Settlements

Yale School of Forestry and Environmental Studies – “As the growth of cities worldwide transforms humans into an “urban species,” many scholars question the sustainability of modern urbanization. But in reality there aren’t much data on long-term historical urbanization trends and patterns. A recent Yale-led study offers new clarity on these historical trends, providing the… Continue Reading

Cryptologic Library Catalogue Published

“The National Cryptologic Museum, located adjacent to the National Security Agency at Ft. George G. Meade, Maryland, has a reference library containing a collection of unclassified and declassified books and documents relating to every aspect of cryptology. The Museum Library has helpfully published its catalogue online upon request: The home page for the National… Continue Reading

BLS American Time Use Survey Summary 2015

“In 2015, 38 percent of workers in management, business, and financial operations occupations, and 35 percent of those employed in professional and related occupations, did some or all of their work from home on days they worked, the U.S. Bureau of Labor Statistics reported today. Workers employed in other occupations were less likely to work… Continue Reading

MSU McLellan Free Expression Online Library

“MSU Law’s First Amendment Law Clinic is the only clinical program in the country solely dedicated to the protection of student speech and press rights. Now, a $500,000 donation from leading Michigan attorney and MSU Law Trustee Richard D. McLellan will expand the clinic’s impact nationwide by creating a Free Expression Online Library and Resource… Continue Reading

memhole2 expands resources page

The Memory Hole 2 Resources – “The Memory Hole 2 – run by Russ Kick – saves important documents from oblivion. Its predecessor, The Memory Hole (2002-2009), posted hundreds of documents, many of which will be reposted on the new site.” Continue Reading

DPLA and FamilySearch Partner to Expand Access to Digitized Historical Books Online

“In concert with the American Library Association national conference in Orlando, Florida, this week, the Digital Public Library of America (DPLA) and FamilySearch International, the largest genealogy organization in the world, have signed an agreement that will expand access to’s growing free digital historical book collection to DPLA’s broad audience of users including genealogists, researchers,… Continue Reading

Pew – Social Media and the Workplace

New platforms can be tools for connection with colleagues and outside experts, but can also serve as distractions while on the job – “Social media influences and permeates many aspects of daily life for Americans today, and the workforce is no exception. These digital platforms offer the potential to enhance worker productivity by fostering connections… Continue Reading

Zooniverse – collaborative, volunteer research portal

“The Zooniverse provides opportunities for people around the world to contribute to real discoveries in fields ranging from astronomy to zoology. Welcome to the largest online platform for collaborative volunteer research. The Zooniverse is the world’s largest and most popular platform for people-powered research. This research is made possible by volunteers—hundreds of thousands of people… Continue Reading

National Justice Institute – Explaining the Recent Rise in Violent Crime

“As Director of NIJ, it is my responsibility to ensure we use science to address the multitude of complex criminal justice challenges we face today. Over the past year, the increase in homicides in several American cities has captured the attention of this Administration, respective federal agencies, local police departments, and media outlets. Although many… Continue Reading

Study – How Usable Are School Library Websites?

Chow, Anthony S., Rebecca J. Morris, Amy Figley, Karla Regan, Samantha Lam, and Jessica Sherard. How Usable Are School Library Websites? A Random Sample from All Fifty States. Journal of Research on Libraries & Young Adults 7 (2016): n. page. Web. “This study examines the basic design layout, content, and usability of 300 randomly sampled… Continue Reading