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Unless You Ask A Guide For Law Departments To Get More From External Relationships

Unless You Ask A Guide For Law Departments To Get More From External Relationships By D. Casey Flaherty. Sponsored by ACC Legal Ops External Resources Interest Group (this 84 page book is free). Via Three Geeks and a Law Blog.
“You should be asking your external providers to get demonstrably better. Stripped to its most basic, you should always be able to identify how your primary providers are measurably improving their delivery of legal services to you. You should have credible evidence—descriptions and metrics—of their process improvements and innovation. While this compilation will go deep into potential methodologies for starting and structuring such data-driven conversations, do not get distracted by the details or paralyzed by a compulsion to develop a comprehensive approach. If you can’t answer the question, “What evidence do I have that my primary providers are measurably improving their delivery of legal services to us?” ask them for some. Then ask again in six months. Repeat. Don’t detour into discounts. Discounts are fine, as far as they go. But they do not go very far in actually modifying behavior. Your relationships with your primary providers most likely resemble long-term supplier commitments with high switching costs and intermittent price renegotiation. With people and price in place, it is process that offers the most levers to drive continuous improvement. You are the urgency driver. If you ask, your external providers will find new ways to add value. If you ask, your external providers will improve the processes by which they deliver legal services to you. This volume will provide you with a menu of potential asks that go directly to process . At its core, Unless You Ask is about conversations. How to start them and what you can get out of them. You may not get everything you ask for. But unless you ask, you are almost guaranteed to get none of it…”

The high cost and complex barriers to open access knowledge

Via ars technica uk this is a long read that documents the long, circuitous, challenging and unfulfilled promise of access to human knowledge provided without impediments specific to economic or social status, country of origin, age, ethnicity, i.e., for everyone – Open access: All human knowledge is there—so why can’t everybody access it? “…imagine, for… Continue Reading

MailChimp Content Style Guide

MailChimp Content Style Guide – MailChimp 2016. This work is available under a Creative Commons Attribution-NonCommercial 4.0 International License. [Note – I am a MailChimp customer and am pleased this guide is available.] Continue Reading

New on LLRX – Law Firm Libraries Cannot Simply Be A Service…It Must Be A Strategic Partner

Via LLRX.com – Law Firm Libraries Cannot Simply Be A Service…It Must Be A Strategic Partner Greg Lambert speaks to fellow Law Librarians, Knowledge Managers and law firm info pros from a pro-active position as he addresses the increasingly prevalent issue of outsourcing critical librarian staff. Institutional knowledge, excellent communications skills, teaching and training competency,… Continue Reading

Dentons launches free law firm referral network

“Dentons, the world’s largest law firm, today announced that it has created the only free law firm referral network. Named “Nextlaw Global Referral Network,” it is based on a new technology platform that will allow member law firms to easily connect and track referrals. Nextlaw Global Referral Network avoids the problems of existing referral networks… Continue Reading

Top Private Companies by Employee Size

Via The Business Journals – Get vital information about some of the nation’s top private employers, as defined by employee size. First click on a region. Then choose a city from the listed provided. Continue Reading

WSJ – Blue Feed, Red Feed See Liberal Facebook and Conservative Facebook, Side by Side

Blue Feed, Red Feed: “Facebook’s role in providing Americans with political news has never been stronger—or more controversial. Scholars worry that the social network can create “echo chambers,” where users see posts only from like-minded friends and media sources. Facebook encourages users to “keep an open mind” by seeking out posts that don’t appear in… Continue Reading

Thirty Reflection Questions to Help Each Student Find Meaningful Employment and Develop an Integrated Professional Identity

Hamilton, Neil W. and Organ, Jerome M., Thirty Reflection Questions to Help Each Student Find Meaningful Employment and Develop an Integrated Professional Identity (Professional Formation) (May 13, 2016). Tennessee Law Review, Forthcoming. Available for download at SSRN: http://ssrn.com/abstract=2779741 “Law schools must now define learning outcomes for their programs of legal education. Many law schools (and… Continue Reading

Large law firm licenses IBM Watson technology

[Note – not affiliations whatsoever – just interesting announcement] – “ROSS Intelligence is proud to announce that AmLaw100 law firm BakerHostetler has agreed to retain use of ROSS Intelligence’s artificial intelligence legal research product, ROSS Intelligence Co-Founder Andrew Arruda officially announced the partnership at Vanderbilt Law School’s “Watson, Esq.” conference in Nashville, Tennessee in April.… Continue Reading

FDA Seeks Comments on Draft 3D Device Printing Guidance

Document issued on May 10, 2016 – “FDA has developed this draft guidance to provide FDA’s initial thinking on technical considerations specific to devices using additive manufacturing, the broad category of manufacturing encompassing 3-dimensional (3D) printing. Additive manufacturing (AM) is a process that builds an object by iteratively building 2-dimensional (2D) layers and joining each… Continue Reading

ALA report provides practical advice about adopting 3D printers in libraries

“The American Library Association’s (ALA) Office for Information Technology Policy (OITP) today released Progress in the Making: Librarians’ Practical 3D Printing Questions Answered. Co-authored by 3DPrint360 CEO Zach Lichaa and ALA Senior Policy Analyst Charlie Wapner, the document poses and answers sixteen practical questions related to establishing 3D printing as a library service. All of… Continue Reading

Addressing the Challenges with Organizational Identifiers and ISNI

Via OCLC – Addressing the Challenges with Organizational Identifiers and ISNI – “Organizational affiliations of the creators of works are important to a variety of stakeholders, including academic administrators, funders, publishers, repository managers, software developers, rights agencies, and individual researchers. Identifying and tracking these affiliations can be challenging, as organizations may be known by a… Continue Reading