Marc Parry: “Colleges share many things on Twitter, but one topic can be risky to broach: the reading habits of library patrons. Harvard librarians learned that lesson when they set up Twitter feeds broadcasting titles of books being checked out from campus libraries. It seemed harmless enougha typical tweet read, “Reconstructing American Law by Bruce A. Ackerman,” with a link to the book’s library catalog entry – but the social-media experiment turned out to be more provocative than library staffers imagined. Harvard suspended the practice after privacy concerns were raised. Even though the Twitter stream randomized checkout times and did not disclose patrons’ identities, the worry was that someone might somehow use other details to identify the borrowers. The episode points to an emerging tension as libraries embrace digital services. Historically, libraries have been staunch defenders of patrons’ privacy. Yet to embrace many aspects of the modern Internet, which has grown more social and personalized, libraries will need to “tap into and encourage increased flows of personal information from their patrons,” says the privacy-and-social-media scholar Michael Zimmer.”
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