Citizen Satisfaction with Federal Websites Stabilizes But Falls Short of Rebound

by Sabrina I. Pacifici on July 28, 2010

Quarterly ACSI E-Government Satisfaction Index Shows Relationship Between High Satisfaction and Government Efficiency, July 28, 2009 – “The American Customer Satisfaction Index E-Government Satisfaction Index [Satisfaction Q2 2009] scores 73.6 for the second quarter, halting a drop in the first quarter that came after three consecutive quarterly gains. However, the Index didn’t manage a rebound, matching last quarter’s score, which is on a 100-point scale.”

Posted in E-Government

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