Consumer Federation of America: 2009 Consumer Complaint Survey Report

by Sabrina I. Pacifici on July 27, 2010

Consumer Federation of America, National Association of Consumer Agency Administrators, North American Consumer Protection Investigators – 2009 Consumer Complaint Survey Report, July 27, 2010

  • “1. Auto: (1) Misrepresentations in advertising or sales of new and used cars; lemons; faulty repairs; leasing and towing disputes

  • 2. Credit/Debt: (3) Billing and fee disputes; mortgage-related fraud; credit repair; debt relief services; predatory lending; illegal or abusive debt collection tactics
  • 3. Home Improvement/Construction: (2) Shoddy work; failure to start or complete the job
  • 4. Utilities: (4) Service problems or billing disputes with phone, cable, satellite, Internet, electric and gas services
  • 5. Retail Sales: (5) False advertising and other deceptive practices; defective merchandise; problems with rebates, coupons, gift cards and gift certificates; failure to deliver
  • 6. Services: (6) Misrepresentations; shoddy work; failure to have required licenses; failure to perform
  • 7. Internet Sales: (9) Misrepresentations or other deceptive practice; failure to deliver online purchases
  • 8. Household Goods: (7) misrepresentations; failure to deliver; faulty repairs in connection with furniture or appliances
  • 9. (tie) Landlord/Tenant: (8) Unhealthy or unsafe conditions; failure to make repairs or provide promised amenities; deposit and rent disputes; illegal eviction tactics; Home Solicitations: (9) Misrepresentations or failure to deliver in door-to-door, telemarketing or mail solicitations; do-not-call violations
  • 10. Health Products/Services: (10) misleading claims; unlicensed practitioners; failure to deliver.
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