E-Gov Website User Survey Indicates Overall Satisfaction

by Sabrina I. Pacifici on September 16, 2003

User satisfaction with federal e-government efforts, measured in a recent survey of 22 websites, indicates that many users rate them competitively with the best of the commercial sites. The survey, American Customer Satisfaction Index, E-Government Satisfaction Index, available free in pdf, but requiring registration to download, is a joint effort of the University of Michigan Business School and ForeSee Results Inc. Top rated sites include Firstgov.gov, The National Women’s Health Information Center and sites produced by NASA.

Posted in E-Government

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