News release: “Despite a slight dip in the third quarter, citizen satisfaction with federal government websites remains near record highs, according to the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, released [October 23, 2012] in partnership with customer experience analytics firm ForeSee. After setting an all-time high in the second quarter, the ACSI e-government index slips 0.4 percent to 75.3 on a 100-point scale. Federal government websites have long lagged their private sector counterparts in customer satisfaction, but a recent slide for the e-business sector breaks the trend, and satisfaction with e-government (75.3) now exceeds satisfaction with private-sector e-business (74.2 in the ACSI annual report on the sector released in July 2012). However, satisfaction with e-government is still far behind private sector e-commerce, which scored 80.1 in the E-Commerce annual report published in February 2012.”
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