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FCC to ISPs: Inaccurate Disclosures Violate Transparency Rule

“Providers of broadband Internet access services must disclose accurate information about their service offerings and make this information accessible to the public.  This requirement, known as the Open Internet Transparency Rule, has been in full force and effect since 2011.  The Transparency Rule ensures that consumers have access to information that helps them make informed choices about the broadband Internet access services they buy, so that consumers are not misled or surprised by the quality or cost of the services they actually receive.  The rule also supports innovation and competition by ensuring that edge providers, including both startups and established providers, have information that may be relevant to the development of their business plans.  The Commission takes the requirements of the Transparency Rule seriously, and we intend to take enforcement action against providers that do not comply with it.”

Who Is Subject to the Transparency Rule?  The rule applies to every provider of broadband Internet access services in the United States.  This includes fixed broadband Internet access providers (for example, cable companies, landline telephone companies, and fixed wireless or satellite service providers), as well as mobile broadband Internet access providers (for example, mobile wireless providers that offer data plans for Internet access for smartphones).”

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