“A poll of ForeSee federal government clients shows that one-third of e-government websites currently has a functional mobile site or mobile app and more than half (53%) are planning or developing a mobile site, app, or both, providing evidence that federal government agencies are beginning to recognize the benefits and opportunity of the mobile channel for serving citizens. The new findings come as part of the American Customer Satisfaction Index (ACSI) E-Government Satisfaction Index, a quarterly report on the state of customer satisfaction with e-government, which customer experience analytics firm ForeSee produces in partnership with the ACSI.”
“The world of mobile is clearly developing at lightning speed, with the growing popularity of smartphones, tablets, and mobile apps. In a January 2012 report from Forrester, analyst Kerry Bodine pronounces, mobile and tablet devices will be key touch points for differentiation. Comscore said in November 2011 that 91.4 million people in the U.S. owned smartphones. IBM reported that 18.3% of all traffic to online retail sites came from a mobile device on Christmas Day, more than doubling the previous years figure of 8.4%. Although the private sector is leading the way in mobile innovation, federal agencies, departments, and programs are starting to accept mobile as a critical channel to serve the general public, as well. The use of mobile devices provides a convenient way for citizens to access government information and complete transactions.”
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