Lisa Smith: “Over the past two decades law firms have advanced significantly in measuring performance both internally and externally. But are some of the very metrics firms have come to rely on now impeding progress in a world that requires innovation? The economic downturn has accelerated both client and firm interest in developing new approaches to providing services and in offering new pricing arrangements. Firms are starting to rethink the traditional staffing structures. Other changes are on the horizon. Yet progress has been somewhat slower than some would like to see (and maybe faster than others would like to see it).”
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