Hundreds of California Municipal E-Gov’t Sites Fall Short in Usability Tests

by Sabrina I. Pacifici on May 24, 2004

Study Reveals Government Websites Are Unusable To A Growing Number Of Californians

  • “A comprehensive assessment of over 400 municipal websites reveals that 91% of California’s cities fail to meet basic accessibility standards. The results show that most city websites are unusable by a wide range of people, including blind, deaf, and mobility impaired individuals, as well as non-disabled users attempting to access government services with cutting edge technology such as Internet-enabled cell phones.”
  • The Invisible Web: Why Your Constituents Can’t Use Your City Website (11 pages, pdf)
  • For reference, see Accessible Net.org
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