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Librarians Responding to Patrons Via Online Reference Services

In the Circuits section of today’s New York Times, there is an article about adoption of 24/7 virual reference services by public libraries around the country. These services are provided both by contract employees from their homes during off-hours, and by librarians serving their patrons during scheduled hours when libraries are open. One of the largest providers of reference services is 24/7 Reference.

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