New Study Indicates Continued Need for Traditional Communications to Supplement E-Gov't
New Pew Internet and American Life Project Report released today: "How Americans Get in Touch With Government - Internet users benefit from the efficiency of e-government, but multiple channels are still needed for citizens to reach agencies and solve problems." (38 pages, pdf)From the Summary: "In sum, e-gov is a helpful tool among several options for reaching out to government, but it is by no means the “killer app” among them. People’s problem-solving capacities matter to successful outcomes with government, not a specific technology. As policymakers expand the offerings of e-government, they would be wise also to maintain and upgrade the other channels that citizens use to contact government, with a focus on how these traditional channels may complement e-gov applications."