Success and Challenges of Online Tax Filings Examined by Policy Expert
The Case of Online Tax Filing: "This exerpt from Digital Government: Technology and Public Sector Performance, examines online tax filings in e-government, by Darrell M. West [John Hazen White Professor of Political Science and Public Policy and director of the Taubman Center for Public Policy at Brown University], February 2006."In general, citizen satisfaction levels with online filing have been quite high. Seventy-five percent of those filing their returns online indicated they were "very satisfied." Expanding the number of online filers beyond those who already do so is complicated, however, by lack of knowledge about how to file electronically."