June 24, 2008
DHS OIG: TSA Efforts to Proactively Address Employee Concerns, Network Outage at LA Airport
- OIG-08-62 - Transportation Security Administration's Efforts to Proactively Address Employee Concerns (PDF, 48 pages) New 06/24/2008: "Low employee morale continues to be an issue at some airports, contributing to the Transportation Security Administration’s 17% voluntary attrition rate. More than half of the employees we interviewed described the agency’s efforts to educate them on the various initiatives available to address their workplace concerns as “inadequate.”
- OIG-08-58 - Lessons Learned from the August 11, 2007, Network Outage at Los Angeles International Airport (Redacted) (PDF, 27 pages) New 06/24/2008: "The August 11, 2007, network outage at LAX prevented US Customs and Border Protection (CBP) from conducting its normal operations for approximately 10 hours and affected more than 17,000 passengers. CBP has taken actions to ensure that a similar outage does not recur at this airport. These actions include updating its network topology and ensuring that backup systems can be deployed quickly."
