UK Work Foundation Report - Quality people management for quality outcomes
Quality people management for quality outcomes: The Future of HR review of evidence on people management. Prepared by Wilson Wong, Alexandra Albert, Marianne Huggett and Jane Sullivan, August 2009 "People management is now as important a contributor to organisational success as marketing, finance, or sales – yet HR suffers from a lack of self-confidence, undervaluation by both practitioners and users, and a confused idea of what its own professional mission should be. In many organisations HR has tended to focus on the better engineering of technologies surrounding transactional processes. While some able HR directors through experience and personal insight have managed to position their teams effectively within their own organisational context, this ability to support the transformation of people management has not automatically
been translated across the wider system. The Work Foundation as an independent, ‘agnostic’ voice with no prior alignment to any particular theory of HR or its function has stepped into the debate supported by a strong consortium of sponsors from both the public and private sector to ask the difficult questions of HR and of organisations."