Marketing
June 30, 2009
* Reports: Fortune 100 CEOs and Social Media

UberCEO: Fortune 100 CEOs and Social Media - "...top CEOs in the country appear to be mostly absent from the social media community. That's the result from research we conducted over the past several weeks. We looked at Fortune's 2009 list of the top 100 CEOs to determine how many were using Facebook, Twitter, LinkedIn, Wikipedia, or had a blog. The results show a miserable level of engagement."

  • A Look at the Fortune 100 CEO's and Their Online Image and Communications, June 2009
  • Social Media Slackers - Fortune 100 CEOs
  • June 21, 2009
    * New on LLRX.com: Marketing Yourself with Webinars

    Marketing Yourself with Webinars - Attorney Wells H. Anderson recommends presenting periodic webinars as an effective, direct and efficient technique to attract new clients and professionals who refer business to you.

    June 16, 2009
    * New on LLRX.com - The End of Institutional Repositories & the Beginning of Social Academic Research Service

    The End of Institutional Repositories & the Beginning of Social Academic Research Service: An Enhanced Role For Libraries - Stuart Basefsky advocates broadening the concept of institutional repositories (IRs) to serve as full-fledged electronic libraries and documents how they can then serve the greater purpose of collecting, disseminating, analyzing and exchanging useful digital information for academic purposes.

    * Mapping the Arabic Blogosphere: Politics, Culture and Dissent

    Mapping the Arabic Blogosphere: Politics, Culture, and Dissent - By Bruce Etling, John Kelly, Robert Faris, and John Palfrey - Internet & Democracy Case Study Series, June 2009. Berkman Center Research Publication No. 2009-06

  • "This study explores the structure and content of the Arabic blogosphere using link analysis, term frequency analysis, and human coding of individual blogs. We identified a base network of approximately 35,000 active Arabic language blogs (about half as many as we found in a previous study of the Persian blogosphere), discovered several thousand Arabic blogs with mixed use of Arabic, English and French, created a network map of the 6,000 most connected blogs, and with a team of Arabic speakers hand coded over 4,000 blogs. The goal for the study was to produce a baseline assessment of the networked public sphere in the Arab Middle East, and its relationship to a range of emergent issues, including politics, media, religion, culture, and international affairs."
  • * ABA: Strategies for Success from Multicultural Women Attorneys

    Dear Sisters, Dear Daughters: Strategies for Success from Multicultural Women Attorneys - "This is a unique, inspirational collection of letters from 44 experienced women attorneys of color to the next generation outlining various roadmaps for success in the legal profession as a minority woman attorney. The book is organized by practice settings: (a) large and midsize firms; (b) solo and small firm practices; (c) public service, including government, nonprofits, executive roles in government and nonprofits, the judiciary, and elected officials; (d) in-house practices; and (e) academia. Following the essays in each chapter are tips for success from the authors featured in that chapter; these tips serve as a quick reference for you to refer to for inspiration. The essays end with a response from a sister/daughter from the next generation."

    May 31, 2009
    * Law Firm Layoff Tracker

    From Law Shucks, the Layoff Tracker: "Major law firms are turning out to be just as susceptible to general economic conditions as every other industry. Historically, layoffs by top-tier firms were kept quiet and were done on a one-off basis. We’re trying to shed a little light on the situation...As of May 9, 2009, over 11,584 people have been laid off by major law firms (4,671 lawyers / 6,913 staff) since January 1, 2008."

    May 24, 2009
    * WSJ: As Recession Bites, More Attorneys Attend Management Training

    Law Firms Embrace Business School 101: "At a growing number of law firms, top attorneys are being trained like business people, using executive education courses designed to strengthen management and business skills. Some firms have been actively teaching lawyers business skills for the past half-decade. But this year's shrinking client lists -- and profits -- have encouraged more law firms to invest in management education."

    May 02, 2009
    * A Current Glance at Women in the Law 2008

    A Current Glance at Women in the Law 2008 - Women in the Legal Profession, American Bar Association Market Research Department.

  • New York Times: Wider World of Choices to Fill Souter’s Vacancy
  • April 29, 2009
    * "Last year was The Am Law 100's worst in 17 years"

    Lessons of The Am Law 100 - Last year was The Am Law 100's worst in 17 years--and the falloff in premium work is only partly to blame. The American Lawyer, By Aric Press and John O'Connor, May 01, 2009.

  • "Nothing grows forever. For the first time since 1991, both average profits per partner and revenue per lawyer dipped last year among the Am Law 100 firms, the top-grossing firms in the nation. And, given the weakness in the market thus far in 2009, another decline seems likely this year."
  • April 12, 2009
    * New on LLRX.com - Proactive Leadership & The Role of Information: Identifying Strategic Networks of Information

    Proactive Leadership & The Role of Information: Identifying Strategic Networks of Information - Networking is supposed to be essential to successful leaders. But what is the importance of networking conceptually? People are only one form of this vital leadership resource. Stuart Basefksy explains how would one go about developing expanded networks of information and sources.

    April 08, 2009
    * Hildebrandt RHildebrandt Reports Law Firm Mergers Rising at Accelerated Rate in 2009

    "According to Hildebrandt ... law firm merger activity significantly increased during the first quarter of 2009, with a total of 33 completed law firm mergers and acquisitions involving US law firms. This compares with 22 completed US mergers in the first quarter of 2008, and 23 in the first quarter of 2007. Six additional mergers announced during the first quarter are to be completed during the second quarter of 2009, for a total of 39 thus far in 2009. Lisa Smith, head of Hildebrandt's Law Firm Strategy and Merger Practice, said “As we predicted at the beginning of the year the pace of consolidation in the legal industry has accelerated. We continue to see high interest in mergers and acquisitions, particularly as firms complete their internal restructuring processes and turn to strategic positioning.”

    April 02, 2009
    * New Online ABA Resource Helps Lawyers Survive Tough Economy

    News release: "In this difficult economy, lawyers can get help with their careers, their practices and their well-being with just a mouse click. The American Bar Association’s new Economic Recovery Resources Web Portal offers a wide range of assistance for coping with tough times including information on job searching, personal development and career transition, law practice management tips, handling stress, and more. The resources Web site at http://new.abanet.org/economicrecovery consists of six topic areas: job search and networking, career transition, practice management, professional development, stress management and savings."

    March 29, 2009
    * New on LLRX.com: Burney's Legal Tech Review

    Burney's Legal Tech Reviews: Verizon Wireless USB760 Modem and the Cradlepoint CTR500 Mobile Broadband Travel Router - For consistent, resilient mobile internet connectivity, Brett Burney recommends these three small, versatile products that are cost effective and reliable.

    March 10, 2009
    * Upcoming: Competitive Intelligence Workshop at Computers in Libraries 2009

    Post-Conference Workshop on Competitive Intelligence, April 2, 2009 - 1:30 PM – 4:30 PM, Sabrina I. Pacifici, Law Librarian, & Founder/Editor/Publisher, LLRX.com and beSpacific.com

  • Librarians, competitive intelligence (CI) experts, and knowledge specialists will all benefit from this seminar focused on key, reliable, low-cost, as well as free, resources, services, tools, techniques and applications, including social networking sites, blogs, wikis, intranets, email alerts, RSS, and even IM. Whether you are managing daily current awareness services, tracking the global financial crisis, or keeping your organization current about trends, competitors, and opportunities, learn how to build, maintain, and leverage CI initiatives that serve teams, communities, and organizations and improve business processes.

  • March 02, 2009
    * American Lawyer - The Layoff List

    The Layoff List - Employment shifts at The Am Law 200, Global 100, and Other Firms of Note - scroll down the page to see the regularly updated postings about layoffs [coverage is currently 2008-2009] of staff and attorneys.

    February 16, 2009
    * The Am Law 100 -- A Work in Progress

    "Here are preliminary, partial 2008 financial results for The Am Law 100, the highest-grossing firms in the United States. Gross revenue numbers are for legal work only and exclude disbursements. They are rounded to the nearest $500,000. Head counts are full-time equivalents, as of August 31, 2008. To be eligible for The Am Law 100, a firm must maintain a plurality of its lawyers in the U.S. Results will be updated here on a daily basis. Final rankings and full results for The Am Law 100 will be published in The American Lawyer's May issue and on AmericanLawyer.com. The Am Law Second Hundred will be published in June."

    February 15, 2009
    * New on LLRX.com - E-Discovery Update: Revisiting ESI Agreements and Court Orders

    E-Discovery Update: Revisiting ESI Agreements and Court Orders - Conrad J. Jacoby focuses on the new requirement that litigants must meet early in a dispute to discuss the scope of discovery work to reach agreement on how best to proceed with the discovery of potentially relevant electronically stored information (“ESI”). What happens, though, when fundamental assumptions used to reach agreement at that early stage in the case turn out to be incorrect?

    February 11, 2009
    * New on LLRX.com: Six Questions and a Strategy for Campus-wide Information Competence

    Six Questions and a Strategy for Campus-wide Information Competence. At Cornell University Library (CUL) a committee was established in 2005 to address the issue of information literacy at the university. The committee did extensive research on this topic and developed an approach for seeking solutions. Stuart Basefsky presents three exhibits to accomplish this objective.

    February 03, 2009
    * Hildebrandt and Citi Private Bank 2009 Client Advisory on Trends in Legal Market

    "Hildebrandt and Citi Private Bank...present this 2009 Client Advisory highlighting the trends that we perceived in the legal market in 2008, as well as the trends that we believe will impact the market in 2009."

  • "...firms have turned to fairly aggressive measures to reduce their costs, improve their cash positions, and shore up their capital base. In recent months, firms have imposed strict controls on discretionary spending, cut bonuses, frozen associate salaries, postponed new initiatives, and engaged in a number of layoffs of both professional and administrative staff. Some firms have revamped their partner compensation schedules to slow distributions and improve their cash positions. And many firms have embarked on serious efforts to winnow out underperforming lawyers andunprofitable practices."
  • February 01, 2009
    * New on LLRX.com: In 2009, Your Lawyers Are Your Best Knowledge Management Resource

    Ahead of the Curve: In 2009, Your Lawyers Are Your Best Knowledge Management Resource - Gretta Rusanow outlines her recommendations on why this year presents an excellent opportunity to work on those long-desired collections of models, best practice documents, sample clauses and know how files.

    January 11, 2009
    * New on LLRX: The Upside of the Downturn – Time to Work on Your Know How

    The Upside of the Downturn – Time to Work on Your Know How: Knowhow expert Gretta Rusanow highlights content as the focus for law firm knowledge management plans this year.

    October 29, 2008
    * New on LLRX - E-Discovery Update: Pushing Back Against Hardcopy ESI Productions

    E-Discovery Update: Pushing Back Against Hardcopy ESI Productions - Conrad J. Jacoby addresses how critical technology issues related to document authenticity and document-associated metadata have left fewer lawyers willing to accept e-mail messages and other electronic documents in print format. He argues that litigants choosing to produce electronically stored information in hardcopy format should be prepared to provide more complete electronic copies of their production, even when it isn’t initially requested by opposing counsel.

    October 14, 2008
    * 2008 Litigation Trends Survey

    Fulbright & Jaworski LLP 2008 Litigation Trends Survey, 253 pages, PDF, prepared by Greenwood Surveys, July 2008. [Note: there were 358 participants in this study: 251 in the U.S. and 100 in the UK]

  • "Following two straight years of reporting declines in the number of new lawsuits and regulatory proceedings – including a drop in large-dollar cases – U.S. companies now anticipate an uptick in new actions and government probes, as well as the need to hire more in-house litigation staff to help manage the expected rise in disputes...This is the fifth year Fulbright has polled corporate law departments in the U.S. and U.K. on the state of global litigation. The 2008 survey drew input from 358 in-house counsel on both sides of the Atlantic, including 251 U.S. respondents. The survey, initially launched by Fulbright in 2004, is the largest canvas of corporate counsel on litigation issues and trends."
  • September 03, 2008
    * Studies on Usability of Presidential Candidate Sites

    Catalyst Group - Beyond Red and Blue: Insights into the Design of Presidential Candidate Websites, August 6, 2008 - "The results of our research indicated that aesthetics play an important role in users’ evaluation of a candidate’s site, but that ease-of-use may ultimately carry the day as the quality that people value most."

  • See also Presidential Candidate Sites Fail Usability - Forrester Applied Its Web Site Review To Obama And McCain Sites, August 28, 2008 (fee required)
  • September 02, 2008
    * AmLaw: Law Firms Lag Behind the Rest of Corporate America on the Web

    AmLaw Daily: "In the last two years or so, though, Web development and marketing professionals say law firms have gotten increasingly serious about the Web. Slowly, the gap in quality between Am Law 200 Web sites and those of Fortune 500 companies has narrowed, as more and more firms put in the investment and manpower to make their Web sites more than just regurgitations of what can be found in print."

    September 01, 2008
    * New on LLRX.com: Why and What Lawyers Should Consider Outsourcing

    Why and What Lawyers Should Consider Outsourcing: This article by Ron Friedmann reviews the history of and logic behind legal outsourcing. It then outlines some of the current legal outsourcing options. A detailed discussion of each option is not possible in one article. Instead, the final section takes a close look at one, outsourcing secretarial and word processing tasks.

    August 28, 2008
    * Pew Internet Survey: Podcast Downloading 2008

    Pew Internet and American Life Project - Podcast Downloading 2008, 8/28/2008, Mary Madden Sydney Jones

  • "As gadgets with digital audio capability proliferate, podcast downloading continues to increase. Currently, 19% of all internet users say they have downloaded a podcast so they could listen to it or view it later. This most recent percentage is up from 12% of internet users who reported downloading podcasts in our August 2006 survey and 7% in our February-April 2006 survey. Still, podcasting has yet to become a fixture in the everyday lives of internet users, as very few internet users download podcasts on a typical day."
  • August 27, 2008
    * ABA Ethics Committee Opinion Detailing Lawyer Responsibilities When Outsourcing Legal Work Domestically or Internationally

    News release: "U.S. lawyers are free to outsource legal work, including to lawyers or nonlawyers outside the country, if they adhere to ethics rules requiring competence, supervision, protection of confidential information, reasonable fees and not assisting unauthorized practice of law.

    Those are the conclusions of the American Bar Association Standing Committee on Ethics and Professional Responsibility, which describes outsourcing as a salutary trend in a global economy. Many lawyers do outsource work, using lawyers or nonlawyers as independent contractors, hiring them directly or through intermediaries and on temporary or ongoing bases, says the committee.

    Outsourcing can reduce client costs and enable small firms to provide labor intensive services such as large, discovery intense litigation, even though the firms might not maintain sufficient ongoing staff to handle the work, according to a new ethics opinion issued today. Ethics Opinion 08-451 details ethics obligations of lawyers and firms that do elect to outsource legal work.

    August 22, 2008
    * National Cancer Center Report: The Role of the Media in Promoting and Reducing Tobacco Use

    "The National Cancer Institute presents this 19th monograph in the Tobacco Control Monograph Series, The Role of the Media in Promoting and Reducing Tobacco Use. Monograph 19 provides a critical, scientific review and synthesis of the current evidence regarding the power of the media, both to encourage and to discourage tobacco use. It is the most current and comprehensive summary of the scientific literature on media communication in tobacco promotion and tobacco control. Research included in the review comes from the disciplines of marketing, psychology, communication, statistics, epidemiology, and public health. All are vital to understanding how exposure to the media influences tobacco use."

  • Major Conclusions Fact Sheet
  • August 20, 2008
    * New on LLRX.com: Technology Tools for Information Management

    Technology Tools for Information Management - Roger V. Skalbeck and Barbara Fullerton's share a fast paced presentation of 19 practical, low cost and innovative tech tools they respectively use on a regular basis. So if you are looking for ideas to improve your use of Outlook, RSS, Adobe, and enhance your presentations and collaborative goals, this article is a must read.

    August 19, 2008
    * Justia Pre-Beta Lawyer Directory Released

    Justia: Find Attorneys, Legal Aid and Legal Services - Arranged by practice areas, states and metro areas.

    August 16, 2008
    * Who Represents America's Biggest Companies 2008

    Law.com - Who Represents America's Biggest Companies 2008: Labor Pains

  • "When the results of our seventh annual Who Represents America's Biggest Companies survey came in this summer, one thing was immediately clear: Workplace issues were among companies' biggest concerns. Firms that did a substantial amount of labor and employment litigation work for big companies in 2007 had the most mentions."
  • August 14, 2008
    * 2008 Best Law Firms for Women Announced by Working Mother and Flex-Time Lawyers

    2008 Best Law Firms for Women Announced by Working Mother and Flex-Time Lawyers - FindLaw: "The legal profession is in a work/life crisis, with 78% of associates leaving law firms by their fifth year and nearly 50% of women lawyers leaving the profession at some point in their careers. The question is whether law firms will ever abandon their traditional practices to meet today's rising female workforce demands? They might have to, according to a special report in the August/September issue of Working Mother magazine. Produced in partnership with Flex-Time Lawyers, the report names the Best Law Firms for Women and examines the challenges and opportunities afforded to female lawyers."

    July 29, 2008
    * New on LLRX.com - Legal Research Training for Summer Associates

    Reference from Coast to Coast: Summer Musings - Jan Bissett and Margi Heinen provide a timely and valuable refresher on a range of well-sourced, reliable, topical websites, guides, print and program materials useful for summer associate legal research training.

    * FTC Report Sheds New Light on Food Marketing to Children and Adolescents

    News release: "The Federal Trade Commission today announced the results of a study on food marketing to children and adolescents. The report, Marketing Food to Children and Adolescents: A Review of Industry Expenditures, Activities, and Self-Regulation [see also Appendices A-F], finds that 44 major food and beverage marketers spent $1.6 billion to promote their products to children under 12 and adolescents ages 12 to 17 in the United States in 2006. The report finds that the landscape of food advertising to youth is dominated by integrated advertising campaigns that combine traditional media, such as television, with previously unmeasured forms of marketing, such as packaging, in-store advertising, sweepstakes, and Internet. These campaigns often involve cross-promotion with a new movie or popular television program. Analyzing this data, the report calls for all food companies “to adopt and adhere to meaningful, nutrition-based standards for marketing their products to children under 12.”

    April 16, 2008
    * Australian Law Firm's Social Networking Survey 2008

    76% See Business Benefits – May Influence Job Choice for 46% of Users: "Australian employers' approach to on-line social networking sites like Facebook and MySpace may be influencing their efforts to recruit young workers, according to new research by law firm Deacons. In the Deacons’ Social Networking Survey 2008, almost half of those who used social networking sites at work said that if given a choice between two jobs equal in all other respects, they would choose an employer which allowed access to these sites over one which did not. The research found almost a third of 16-24 year olds and a quarter of 25-34 year olds who access the Internet from work use it at some time for on-line social networking activity. The results highlight the challenges organisations face when it comes to managing the impact of so-called Web 2.0 technologies, says Nick Abrahams, head of Deacons' Technology, Media and telecommunications law practice."

    March 23, 2008
    * Upcoming Computers in Libraries Workshop - Monitoring & Current Awareness: Mining Blogs & RSS for Research

    Workshop 8 – Monitoring & Current Awareness: Mining Blogs & RSS for Research, 9:00 AM – 12:00 PM, Sunday April 6, 2008 - Sabrina I. Pacifici, Law Librarian, Founder/Editor/Publisher, LLRX.com and Author, beSpacific.com.

  • This workshop focuses on identifying and leveraging the best of free and low-fee web sites as well as web-related services to support your research enterprise, be it solo or collaborative. It includes “best of the web” for CI (competitive intelligence), legislation, news, government documents, academic and industry sponsored data.
  • * AIDS.gov Has a New Look

    "The new AIDS.gov home page provides easier access to site information and offers new features." Prominently displayed at the top right side of the page are links to: a well designed and organized Blog, Podcasts to which users may listen and for which transcripts are provided, RSS Feeds to the podcasts, resource announcements and alerts. Also included are AIDS/HIV related feeds from other e-gov sites. All around, this is a tremendous step forward in e-gov design, with improved site navigation, useful and accessible content and thoughtful implementation of current applications.

    March 22, 2008
    * American Lawyer: Brits vs. Americans: Who's Better Prepared to Weather a Recession?

    Brits vs. Americans: Who's Better Prepared to Weather a Recession? Richard Lloyd, The American Lawyer, March 24, 2008: "Traditionally, U.S. firms have benefited from the sheer size of the domestic U.S. economy, the American penchant for pursuing litigation at all costs and large bankruptcy proceedings that provided a seemingly endless gravy train for law firms. The U.K. firms, in contrast, do not see the same upside from countercyclical litigation work. There is simply not the same litigation climate in the United Kingdom, and litigators make up a far smaller proportion of most English firms. At New York's Cravath Swaine & Moore, around 50 percent of the firm's lawyers are in litigation, while at Herbert Smith -- arguably, London's premier brand in litigation -- around 35 percent of attorneys are litigators."

    March 18, 2008
    * Google for Non-Profits

    Official Google Blog: "Today, we're excited to launch Google For Non-Profits, a one-stop shop for tools to help advance your organization's mission in a smart, cost-efficient way. This site features ideas and tutorials for how you can use Google tools to promote your work, raise money and operate more efficiently. And to get inspired, you'll also find examples of innovative ways other non-profits are using our products to further their causes."

    January 26, 2008
    * Media Myths and Realities: A Public of One

    Press release, December 10, 2007 - "The way communicators dispense information is out of sync with the way consumers use media, according to Media, Myths & Realities, a comprehensive survey of media usage among consumers and communications professionals conducted by global public relations firm Ketchum and the University of Southern California Annenberg Strategic Public Relations Center. Advice from family and friends is the No. 1 source that consumers turn to when making a variety of decisions – ranging from purchasing consumer electronics to planning a vacation – and advice from an expert rates highest when making medical decisions and purchases based on a product’s environmental impact. Despite the strong evidence that friends, family and experts play a key role in influencing decisions, only 24 percent of communicators report having a word-of-mouth program in place."

    January 23, 2008
    January 05, 2008
    * New Google Docs Presentation Features

    Google Docs Blog: "It's been two months since we launched Google Presentations and already we've got new toys [Link to the presentation detailing the new features]...Embeddable Presentations, Importing slides from other presentations, Drag and drop image insertion, Rearranging slides, Changing the background, Prettier toolbar."

    December 03, 2007
    December 02, 2007
    * American Lawyer Surveys Leaders of Am Law 200

    Am Law 200 Managing Partners Issue Fog Advisory for 2008, David Bario, The American Lawyer, 12-03-2007 [note: free registration required to read the links that follow): "Each fall, when this magazine surveys the leaders of The Am Law 200 about the state of their firms, the responses are awash in sunny optimism -- at least, they have been until now. This year, for the first time since we began polling them in 2003, a substantial number of firm leaders admit to being uneasy about the future. More than a quarter reported that they were uncertain about their firm's prospects next year, and a few said they felt downright pessimistic."

  • Related charts: (Free registration required) > 5-Year Trends > 10-Year Outlook
  • September 05, 2007
    * FTC Approves Issuance of Federal Register Notice Announcing Review of Mail Order Rule

    Press release: "The Commission has approved the issuance of a Federal Register notice announcing the start of its decennial review of the FTC’s Mail or Telephone Order Merchandise Rule, 16 CFR Part 435 (Mail Order Rule). As detailed in the notice, the Commission is seeking comment on whether to retain the Rule. To guide discussion of this issue, the Commission is seeking information on the Rule’s costs and benefits. Assuming, based on the public response to the notice, the Commission decides to retain the Rule, it also seeks to determine whether it should make three changes to the Rule in response to changes in technology and marketing practices that have occurred since the Rule was last updated in 1993."

  • Text of the Federal Register Notice: 16 CFR Part 435 - Mail Or Telephone Order Merchandise Rule: Request For Public Comment On the Overall Costs, Benefits, and Regulatory and Economic Impact of the Rule.
  • August 27, 2007
    August 16, 2007
    * Magazine Announces 2007 Best Law Firms for Women

    Press release: "Working Mother magazine, the authoritative source for career mothers, and Flex-Time Lawyers LLC, a national consulting firm advising attorneys and legal employers on work-life balance and the retention and advancement of women, today announced the list of the 2007 Working Mother & Flex-Time Lawyers Best Law Firms for Women. The winning firms are notable for their work/life and women-friendly policies—including flex-time, child care and women-focused mentoring, leadership and networking programs—as they set new standards to retain and promote top female legal talent."

    August 10, 2007
    * Survey of Law Firm Librarians Focuses on Expanded Role

    Electronic 2007 Law Librarian Survey from ALM Research - Survey Says Librarians Like Their Jobs but Are Displeased With Vendors - "Electronic research was supposed to replace books and lower costs, but it's done neither -- and librarians aren't happy about it."

    THE CHARTS

  • The Librarian's Expanding Role

  • Finances

  • Resources

  • Staffing

  • Electronic Research

  • July 04, 2007
    * One Workaround for Underground Law Firm Cell Reception Problems

    Happy 4th. From Computerworld, this completely non-holiday related article - Law firm boosts cellular signal in new offices - New system enables employees to use cell phones in offices three floors underground - may be of interest, especially to colleagues here in Washington, D.C.

    July 01, 2007
    * Brand Awareness and the Evaluation of Search Results

    Brand Awareness and the Evaluation of Search Results, by Bernard J. Jansen (Pennsylvania State University), Mimi Zhang (Pennsylvania State University), Ying Zhang (Pennsylvania State University)

  • "We investigate the effect of search engine brand (i.e., identifying name or logo that distinguishes a product from its competitors) on evaluation of system performance. Our research is motivated by the large amount of search traffic directed to a handful of Web search engines, even though most are of equal technical quality with similar interfaces. We conducted a laboratory study with 32 participants measuring the effect of four search engine brands while controlling for the quality of search engine results. Using average relevance ratings, there was a 25% difference between the most highly rated search engine and the lowest, even though search engine results were identical in both content and presentation. We discuss implications for search engine marketing and the design of search engine quality studies."

  • June 27, 2007
    * Democratic Candidates' Site Traffic Market Share and Rankings

    "In a custom report created for ClickZ News, Hitwise measured traffic market share of the candidate sites. The measurement firm found traffic to Democratic candidate sites was top heavy, favoring Clinton's, Obama's and Edwards's sites. HillaryClinton.com garnered nearly a third of visits among Democratic candidate sites in May. BarackObama.com attracted almost 28 percent, and JohnEdwards.com drew 23 percent of visitors to Dem campaign sites last month."

    * The Blogging Revolution: Government in the Age of Web 2.0

    The Blogging Revolution: Government in the Age of Web 2.0, David C. Wyld, Associate Professor Southeastern Louisiana University (99 pages, PDF)

  • Description: "Dr. Wyld examines the phenomenon of blogging in the context of the larger revolutionary forces at play in the development of the second-generation Internet, where interactivity among users is key. This is also referred to as "Web 2.0." Wyld observes that blogging is growing as a tool for promoting not only online engagement of citizens and public servants, but also offline engagement. He describes blogging activities by members of Congress, governors, city mayors, and police and fire departments in which they engage directly with the public. He also describes how blogging is used within agencies to improve internal communications and speed the flow of information. Based on the experiences of the blogoneers, Wyld develops a set of lessons learned and a checklist of best practices for public managers interested in following in their footsteps. He also examines the broader social phenomenon of online social networks and how they affect not only government but also corporate interactions with citizens and customers."
  • June 26, 2007
    June 07, 2007
    * The 50 Most Influential Women Lawyers in America

    According to the National Law Journal, The 50 Most Influential Women Lawyers in America.

  • See also Washingtonian Reports Women Gaining in Court Clerk Contest: "...Fourteen of the 37 incoming law clerks are women, twice the number during the previous term, when the low number of female clerks—seven of 37—generated controversy." [thanks Linda Greenhouse]
  • May 31, 2007
    May 29, 2007
    May 09, 2007
    * ALA Privacy Policy Toolkit

    American Library Association: "As part of its effort to support libraries and librarians seeking to improve their protection of library users’ privacy, ALA is making available new tools to help libraries conduct audits of its privacy policies and procedures. Developed by ALA during its own 2003 privacy audit, each tool is a document template that can be adopted and changed to serve the needs of the individual institution."

  • ALA Privacy Policy Toolkit
  • April 17, 2007
    * Report: How U.S. Companies Select International Outside Counsel

    ALM: "How do companies select counsel in foreign countries? What tools and resources do companies use to select overseas counsel? What are the "must-have" qualities for overseas outside counsel? See ALM's new study, How U.S. Companies Select International Outside Counsel."

    March 25, 2007
    March 07, 2007
    * NASCIO Progress Reports on State Government Internet Presence

    Harmony Helps: A Progress Report on State Government Internet Presence - March 2007 - "This brief explores how state web portals have matured and examines the impact of the 2003 expansion of the dot-gov domain to state and local governments; trends in state portal domain naming conventions; trends in Internet portal branding and marketing; the alignment of agency websites and state email addressing with the state portal; areas of cross-boundary collaboration for online services; and areas for future progress in cross-boundary collaboration for online services."

    February 15, 2007
    January 19, 2007
    * New on LLRX.com for January 2007

    Table of Contents for LLRX.com - January 15, 2007 issue:

  • Competitive Intelligence - A Selective Resource Guide, by Sabrina I. Pacifici

  • The Impact of Social Networking Tools and Guidelines to Use Them, by LaJean Humphries

  • The Blog - Another Tool in Your Arsenal, by Janet Peros

  • Faulkner's Practical Web Strategies for Attorneys: How the Web Will Continue to Change How We Do Business in 2007, by Frederick L. Faulkner IV

  • CongressLine, by GalleryWatch.com: Authorization and Appropriation, by Paul Jenks

  • The Government Domain: Testing the THOMAS Beta, by Peggy Garvin

  • Deal or No Deal – Licensing & Acquiring Digital Resources: License Negotiations Reprise, by Kara Phillips

  • The Tao of Law Librarianship: Becoming A Wiki Warrior, by Connie Crosby

  • Burney's Gadgets for Legal Pros: Reviews -- Doing Double Time With Dual Monitors and Video Chatting Via Your Laptop, by Brett Burney

  • E-Discovery Update: E-Discovery New Year's Resolutions for 2007, by Conrad J. Jacoby

  • Commentary: The Iraq Troop Surge by Beth Wellington

  • A Cup of Creativi-tea: Start a Resolution, by Terri Wilson
  • January 17, 2007
    * Online Journalism Review Launches New Column on News Websites

    "Today OJR welcomes Nora Paul of the University of Minnesota and Laura Ruel of the University of North Carolina as contributing writers on the site. Each month, Nora and Laura will examine current research on news website user interfaces and storytelling techniques. Their articles will help news site producers and editors pick the best ways to package their information to increase their site's traffic and influence."

  • News site Web design: What works? What doesn't?
  • December 19, 2006
    * Sabrina Pacifici Profiled in Law Practice Magazine, December 2006

    The December 2006 issue of ABA's Law Practice Magazine features a profile of Sabrina I. Pacifici, founder, editor, publisher of LLRX.com and author of beSpacific. After a decade of publishing the free webzine on law and technology resources, and with more than four years and 11,000 postings on beSpacific.com, I am delighted to continue my active participation in such a expert profession, both here and abroad, which values innovation, creativity, contribution and community. Thank you for all your support, and I look forward to publishing your articles in 2007.

    * New on LLRX.com

    The following articles are available in the December 2006 issue of LLRX.com:

  • Bloggers Beware: Debunking Nine Copyright Myths of the Online World - Updated, by Kathy Biehl

  • Criminal Justice Resources - Criminal Justice Blogs, by Ken Strutin

  • A Compilation of State Lawyer Licensing Databases, by Trevor Rosen and Andrew Zimmerman

  • Deep Web Research Research 2007, by Marcus P. Zillman
  • Librarianship - Promoting Public Service and Philanthropy, by Kara Phillips

  • CongressLine by GalleryWatch.com: Voting in Congress, by Paul Jenks

  • E-Discovery Update - by Fios Inc.: Choosing An E-Discovery Vendor, by Conrad J. Jacoby

  • Reference from Coast to Coast: An Overview of Selected SEC Resources on the Web, by Jan Bissett and Margi Heinen

  • Faulkner's Practical Web Strategies for Attorneys: Planning Your 2007 Web Strategy, by Frederick L. Faulkner IV

  • The Government Domain: 2007 Calendars and Schedules, by Peggy Garvin

  • After Hours: But Wait! There's More, by Kathy Biehl

  • FOIA Facts: Rapid Response Team for FOIA, by Scott A. Hodes

  • The Tao of Law Librarianship: Reaching Across the Generations in the Profession, by Connie Crosby

  • Commentary: The Military Commissions Act and The Habeas Corpus Act, by Beth Wellington
  • November 23, 2006
    * Presentations Available from FTC Public Hearings on Protecting Consumers in the Next Tech-ade

    Federal Trade Commission Public Hearings on Protecting Consumers in the Next Tech-ade, November 6 - 8, 2006.

  • Links to presentations (in formats that include html, PDF, and video), on the following topics: Key Changes Predicted in the Next Tech-ade; The Changing Internet; How Will We Communicate in the Next Tech-ade?; Social Networking - Trends and Implications for the Futur; User-generated Content - What Does it Mean for Consumers and Marketers?; Benefits to Consumers of Living in an Instant Information Culture; Marketing and Advertising in the Next Tech-ade; Computing Power and How it Will be Used in the Marketplace of the Next Tech-ade; RFID Technology in the Next Tech-ade; Convergence and What it Means for the Coming Tech-ade; Changes in Payment Devices and Systems; New Products - New Challenges; Communicating with Consumers in the Next Tech-ade - The Impact of Demographics and Shifting Consumer Attitudes; How to Make Sense of it All - Consumers' Perspective
  • November 14, 2006
    November 10, 2006
    * NLJ Top 250 Law Firms

    'NLJ 250' Shows Strong Law Firm Growth Continuing - "The top 250 law firms gained 4 percent more lawyers; partnership numbers grew by 5 percent," by Leigh Jones, The National Law Journal, November 13, 2006.

    November 07, 2006
    * Expanding Impact of Legal Blogs and Lawyer Advertising Standards

    Chicago Tribune: Lawyers face right to blog - "Online journals that contain legal discussions and background information are challenging traditional practices on attorney advertising."

    October 18, 2006
    * New AmLaw Tech Survey

    AmLaw Tech Survey: Law Firms Play Variations on Old Themes - "The 11th annual survey finds firms expanding IT while adopting new versions of old standards."

    * 2006 Chief Legal Officer Survey

    "The Chief Legal Officer Survey ...conducted by Altman Weil, Inc. and LexisNexis® Martindale-Hubbell® reports a dramatic decrease in Chief Legal Officer (CLO) dissatisfaction with their outside counsel."

    October 12, 2006
    * CMO Council Survey on ID Theft Tracks Growing Consumer Concern

    Press release, October 4, 2006: "As information security concerns among consumers and other customer constituencies rise, just 29 percent of marketers say that their firm has a crisis containment plan in case of a security breach, according to findings of a major research initiative by the Chief Marketing Officer (CMO) Council. Without such a plan and other security strategies in place, companies are at risk of losing hundreds of million of dollars in market value and loss of reputation and brand trust, according to the study's findings."

  • The CMO Council's full report is available for purchase, and an 18 page PDF version as follows: Secure the Trust of Your Brand - Assessing the Mindset of Consumers, 2006.
  • October 10, 2006
    * Survey of Law Firm E-Marketing Practices

    From Primary Research Group (via Lawsites): "This study is based on a survey of 40 law firms with a mean size of 211 lawyers; data is broken out by size of law firm (by number of total lawyers) and by number of practice groups...In each firm a major marketing official answered questions regarding editorial staff, website development and marketing, use of blogs, listservs, eNewsletters and other cyberspace promotion and information vehicles. The report presents hard data on the use of search engine placement consultants, click through rates on eNewsletters, number of unique visitors to the firm website, and presents data on law firm spending plans for a broad range of Emarketing vehicles." [available in PDF and print, $$, Link to purchase info]

    August 24, 2006
    August 22, 2006
    August 07, 2006
    * ABA Report on Women of Color in Law Firms

    Press release: "According to "Visible Invisibility: Women of Color in Law Firms," a report by The ABA Commission on Women in the Profession, women of color experience unique disadvantages based on race in addition to gender. White women experience such events based on gender alone, men of color experience such events based on race alone, and white men have virtually no first-hand or personal experience with discrimination."

    * Resource on Marketing Your Practice with a Blog

    Blawg: Marketing Your Practice with a Weblog, by Jim Calloway and Tom Mighell.

    July 19, 2006
    * More Corporations Plan to Implement Blogs According to New Report

    Press release: "JupiterResearch, a leading authority on the impact of the Internet and emerging consumer technologies on business, reveals that 35 percent of large companies plan to institute corporate Weblogs this year. Combined with the existing deployed base of 34 percent, nearly 70 percent of all site operators will have implemented corporate blogs by the end of 2006. According to a new report, Corporate Weblogs: Deployment, Promotion, and Measurement, currently 64 percent of executives spend less than $500,000 to deploy and manage corporate Weblogs."

    July 17, 2006
    * New on LLRX.com

  • And you thought gadgets were only for the kitchen: The Return, by
    Brian Neale, Roger Skalbeck, Susan Skyzinski and Barbara Fullerton

  • And you thought gadgets were only for the kitchen: The Future, by
    Brian Neale, Roger Skalbeck, Susan Skyzinski and Barbara Fullerton

  • Writing Justice Blackmun, by Linda Greenhouse

  • Statement of Meredith Fuchs, General Counsel, The National Security Archive, Before the House Permanent Select Committee on Intelligence Hearing on the Media’s Role and Responsibilities in Leaks of Classified Information

  • Refining the Standard: Authenticating Computer-Based Evidence, by M. Sean Fosmire

  • Update to Researching Australian Law, by Nicholas Pengelley

  • Faulkner's Practical Web Strategies for Attorneys: Four Ways to Enhance Your Firm Website, by Frederick L. Faulkner IV

  • E-Discovery Update - by Fios Inc.: How Well Can You Protect Privilege Through Private Contract?, by Conrad J. Jacoby

  • CongressLine, by GalleryWatch.com: Congressional Seedlings, by Paul Jenks

  • Express Yourself on Your PDA, by Brett Burney

  • FOIA Facts: Who or What Constitutes Media under the FOIA?, by Scott A. Hodes

  • The Government Domain: Summer Infosnacks, by Peggy Garvin

  • A Cup of Creativi-tea: Icebreakers, by Terri Wilson

  • After Hours: The Grill Guru / Incense and...Cinnamon?, by Kathy Biehl

  • Commentary: Voters Rights Act, by Beth Wellington

  • LLRX Court Rules, Forms, and Dockets, the unique, free searchable database, maintained and continually updated by Margaret Berkland.

  • LLRX.com Bookstore has new recommendations
  • July 04, 2006
    * Challenges and Obstacles Remain for Virtual Reference Services

    Virtual Reference in the Age of Pop-Up Blockers, Firewalls, and Service Pack 2, by Pascal Lupien.

  • "There is a virtual minefield of technology obstacles when implementing virtual reference. Many VR software programs do not work well with certain browsers and operating systems—or with slower Internet connections. This is particularly true of co-browsing, one of the most important value-added features that VR software offers over instant messaging (IM)."
  • June 29, 2006
    * Marketing Toolkit for Private Law Libraries

    From the Private Law Libraries Special Interest Section of AALL, this Revised Marketing Toolkit (June 27, 2006), includes content in the following categories: Mission Statement, Competencies for Head Law Librarian, Commonly Asked Questions and Answers, Bibliography, and Statistics Handbook.

    June 26, 2006
    June 21, 2006
    June 15, 2006
    * New York Times Optimizes Website and Expands Traffic

    Getting The New York Times More Search Engine Friendly, by Danny Sullivan and Chris Sherman, June 15, 2006.

    June 13, 2006
    * New Competitive Intelligence Survey Available

    "The Competitive Intelligence Foundation's State of the Art: Competitive Intelligence Research Report ($) helps chart the progress of the competitive intelligence (CI) field. This report provides CI practitioners significant information on how competitive intelligence can support their organizational environment – information that can be used by all practitioners to improve their effectiveness."

  • Free executive summary (16 pages, PDF)

  • See also Got Competitive Intelligence? Tips, Tools, Techniques for the Savvy Marketer, by Donna Cavallini and Sabrina I. Pacifici
  • May 26, 2006
    * PR Videos Aired As News Throughout Country Without Attribution to Sources

    The LA Times reported (reg. req'd) today that the controvery over the government propaganda campaign is also an issue for 77 news stations throughout the country, who have aired content that is now under investigation by the FCC.

    May 25, 2006
    * AALL Launches a Speakers Directory

    AALL Speakers Directory and AALL Speakers Directory FAQ

    May 24, 2006
    May 03, 2006
    * Podcasting Legal Guide

    Podcasting Legal Guide - Rules for the Revolution (38 pages, PDF), by Colette Vogel and Mia Garlick. Published under a Creative Commons license, with an accompanying wiki.

  • "The purpose of this Guide is to provide you with a general roadmap of some of the legal issues specific to podcasting...and covers only US-based legal questions."
  • May 01, 2006
    * Factors That Contribute to Successful Banking Websites

    The Three Factors for a Successful Online Banking Site

    April 18, 2006
    April 17, 2006
    * University Prof Launches Free Site Evaluating Health Care Journalism

    "HealthNewsReview.org is a website dedicated to: improving the accuracy of news stories about medical treatments, tests and procedures ; helping consumers evaluate the evidence for and against new ideas in health care. We support and encourage the ABCs of health journalism: Accuracy, Balance, Completeness...HealthNewsReview.org reviews news stories that make a therapeutic claim about: specific treatments, procedures, investigational drugs or devices, vitamins or nutritional suppliments, diagnostic and screening tests."

  • AP:"Newspaper and magazine health coverage will be reviewed online at a new Web site beginning Monday."

  • Evaluating Internet Health Information: A Tutorial from the National Library of Medicine
  • March 22, 2006
    March 19, 2006
    * New Book Analyzes Obstacles to Advancement for Women in Law Firms

    New York Times, March 18, 2006: Why Do So Few Women Reach the Top of Big Law Firms?

  • Ending the Gauntlet: Removing Barriers to Women's Success in the Law, by Lauren Stiller Rikleen
  • February 21, 2006
    February 16, 2006
    * Accessibility Resources On the Internet

    From Marcus P. Zillman, news of his latest Accessibility Resources White Paper Link Compilation.

    January 23, 2006
    * Recognition for the Value and Role of Business Intelligence

    Business Intelligence: Not Just for Bosses Anymore: "Business intelligence has long been about spitting out data—often irrelevant and outdated—to a few big bosses. But today's BI is both more meaningful and more egalitarian. And it requires ever tighter alignment between IT and the business."

    January 19, 2006
    * New on LLRX.com

    The January 15, 2006 issue of LLRX.com includes the following articles:

  • Deep Web Research Research 2006, by Marcus P. Zillman

  • The Google Library Project: The Copyright Debate, by Jonathan Band

  • Researching Laws and Information on Nutritional and Dietary Supplements On the Web, by Joel Rothman

  • Election Law @ Moritz, by Sara Sampson

  • Adobe's Macromedia Studio 8 -- What's New in the Upgrade? by Roger V. Skalbeck

  • E-Discovery Update - by Fios Inc.: Cost Savings With New Federal Rules of Civil Procedure for e-Discovery? by Mary Mack

  • CongressLine by GalleryWatch.com: Floor Fight, by Will Hall and Dan Peake

  • The Government Domain: News Roundup, by Peggy Garvin

  • Faulkner's Practical Web Strategies for Attorneys: New Year's Resolution - Update Your Website, by Frederick L. Faulkner IV

  • The Tao of Law Librarianship: Do-It-Yourself Professional Development, by Connie Crosby

  • FOIA Facts: Bush Orders FOIA Executive Officers, by Scott A. Hodes

  • January 18, 2006
    * Three New Columns Offer Range of Valuable Resources to LLRX.com Readers

    I am delighted to announce the addition of three new columns on LLRX.com, authored by leading professionals from different spheres of our community.

  • Law librarian and blogger Connie Crosby writes about The Tao of Law Librarianship, the second installment of which is titled Do-It-Yourself Professional Development.

  • Faulkner's Practical Web Strategies for Attorneys, by Frederick L. Faulkner IV, is a monthly review of technologies, strategies, and techniques that can help you and your firm take advantage of the Web. Fred is the Web Manager for the American Bar Association.

  • E-Discovery Update - by Fios Inc., is a particularly timely resource that will be the collective work of a rotating group of electronic data compliance experts. This column will be of special interest to attorneys, IT and litigation support professionals.
  • January 08, 2006
    * Wiki Tracks Fortune 500 Adoption Of Public Blogs

    Fortune 500 Business Blogging Wiki: "This is a directory of Fortune 500 companies that have business blogs, defined as: active public blogs by company employees about the company and/or its products." Currently there are 19 listings that include links to the respective blogs.

    January 03, 2006
    * WSJ.com Launches New Law Page and Law Blog

    The Law Page is a new, centralized webpage from which readers may link to a range of information and commentary on law and business related issues that the Journal is aggregating from current content as well as additional sources. This includes news links from Mealey's.com, and a new column, The FLaw, on law firm management (note: most of this content is available by subscription only, but there are also links to WSJ free features). The cornerstone of the content is the new Law Blog.

  • Posting by WSJ Law Blog author Peter Lattman: "Our mission: to scour the universe for compelling stories in two related areas: business and law, and the business of law. Law and business is a broad intersection, encompassing such current news as the Enron trial, the Merck litigation and the RIM patent dispute. The business of law is focused on law firms and in-house law departments. We'll write about industry news and legal trends, with a sprinkle of good old-fashioned gossip." The blogs' RSS feed includes headlines and truncated entries.
  • January 02, 2006
    * After Much Hype, Is RSS Fatigue Setting In?

    In 2005, there was alot written about RSS, from the standpoint of marketing, enterprise-wide communications, current awareness monitoring, and as an app that perhaps could significantly diminish the use of email. Interesting, therefore, to note this article, It's time to bury RSS. Will 2006 be the year of aggregated feeds?

    December 19, 2005
    November 29, 2005
    * Several Dozen Corporations Embrace Blogging To Expand Customer Relationships

    The Blogosphere Beckons: Should Your Company Jump In? Harvard Management Communication Letter, Vol. 2, No. 4, November 2005.

    November 28, 2005
    November 13, 2005
    * NLJ's Annual Survey of the Nation's Largest Firms

    'NLJ 250' Shows Lawyer Ranks Growing Again - "Most firms are getting bigger, but it's harder to make equity partner." Lindsay Fortado, The National Law Journal.

    November 10, 2005
    * Survey Says Majority of CEOs Find Blogs Useful for KM and Marketing

    Burson-Marsteller press release: "The results of the fifth annual 2005 PRWeek/Burson-Marsteller CEO Survey reveal that while blogs are increasingly making headlines, only seven percent of CEOs are actually blogging and many are skeptical about starting a blog themselves. Despite the low numbers, 59 percent of CEOs said blogs are useful for internal communications, and 47 percent said blogs are effective for external audiences."

    November 09, 2005
    * IBM Launches Competitive Intelligence Tool to Monitor Digital Opinions

    IBM press release: "IBM today introduced a new software solution that enables businesses to make sense of the explosion of information from emerging social networks on the Web to deliver new insight into brand reputation and customer, competitor and public opinion about their company. The proliferation of blogs, news feeds, consumer review sites, newsgroups and articles published daily on the Web has created a phenomenon where public opinion about an organization spreads worldwide, faster than ever before. These sources are filled with insight from consumers, experts and competitors that can be analyzed and used by businesses to make better decisions on products, services and business strategies. This creates a tremendous opportunity for organizations to carefully monitor their image and more quickly address business opportunities, threats, quality concerns or changing public perception."

    * Blogs and Law Firms Find Compatability

    'Blawg' use in law firms is on the rise

    November 02, 2005
    * Google Adds Two New Product Blogs

    The newest additions to the Google product blogs, now numbering ten, are:

  • Inside Google Desktop Blog: "We'll be using this blog as an easy way to make announcements and share all kinds of information - including developer tips, in-depth feature descriptions, user feedback, and ideas on how to get more out of Google Desktop."

  • Google Video Blog: "Google Video is growing so fast that we think a blog is the best way to showcase some of the great videos that catch our attention. Each week we'll highlight a handful of videos that share a common theme."
  • November 01, 2005
    * Forbes Attacks Blogs

    Forbes targets what is calls "attack bloggers" with a very broad brush, in a trio of articles as follows:

  • Attack of the Blogs, Daniel Lyons, 11.14.05 - "Web logs are the prized platform of an online lynch mob spouting liberty but spewing lies, libel and invective. Their potent allies in this pursuit include Google and Yahoo."

  • Fighting Back, Daniel Lyons, 11.14.05

  • Who is Pamela Jones?, Daniel Lyons, 11.14.05
  • September 26, 2005
    * Articles on Offshore Legal Services

  • From the Washington Times, Law firms send case work overseas to boost efficiency

  • From the September 28, 2005 WSJ ($), Legal Services Enter
    Outsourcing Domain

  • and from June 7, 2004: Are Law Firms Ready to Embrace Offshore Outsourcing?
  • September 16, 2005
    * Websites Link Katrina Evacuees With Jobs in Range of Sectors

    Wall Street Journal free feature - Jobs Blog: Sites That Post
    Openings for Katrina Evacuees
    , include job opportunites in specific states and localities, in the food and hospitality sectors, and in real estate.

    August 25, 2005
    * Primer on Maintaining Customer Relationships After Data Breaches

    How to let customers know there's been a breach of their data and help them keep their faith in you, by Dr. Larry Ponemon.

    August 01, 2005
    * Quick and Useful Guide to Business Blogging

    From Inc.com, The Top 10 Things You Should Know Before You Blog offers practical and sound tips to assist small businesses in the effective and successful creation and maintenance of blogs to communicate with consumers.

    July 27, 2005
    * New on LLRX.com

    Law Library Marketing Resources, by Cindy Carlson.

    July 24, 2005
    * Guide to RSS and Libraries

    What is RSS and Why Should I Care?, presented by Marianne Lenox, Staff Training and Development Coordinator, Huntsville Madison County Public Library, July 2005. [Peter Scott]

    July 17, 2005
    July 15, 2005
    June 23, 2005
    * Trend Spotting and Marketing Insights Gained Through Blog Posts

    WSJ Free Content today, Marketers Scan Blogs For Brand Insights

    June 14, 2005
    * Corporate Blogs Are All The Rage, Sort Of

    Recent suggested reading on enterprise blogs, and corporate blogs for public consumption:

  • Establishing a Weblog On Your Organization's Intranet (PDF): Sabrina I. Pacifici and Dennis Hamilton's presentation from the SLA Annual Conference in Toronto is a ying and yang study of blogging enterprisewide behind the corporate firewall, with examples of blogs, and numerous references to a wide range of sources that serve as a pathfinder on the various avenues and options available to those interested in leveraging this application.

  • Writing the codes on blogs - Companies figure out what's OK, what's not in online realm
  • June 10, 2005
    * The Pros and Cons of PowerPoint Presentations

    Two postings, via Hot Links, that offer useful comments on best practices for PowerPoint presentations, as well as how and when to dispense with them in favor of simply talking directly to your audience:

  • "It has become commonplace to rail against the evils of PowerPoint talks; you know, those dull, boring never-ending ordeals where the speaker — or should I say "reader" — displays what appears to be a never-ending progression of slides, each with numerous bulleted points, sometimes coming on to the screen from unexpected directions in unexpected ways, each one being slowly read to the audience. PowerPoint should be banned, cries the crowd...I respectfully submit that all of this is nonsense...accompanied by poor understanding of speech making and of the difference between the requirements for a speech-giver, the speech-listener (the audience), and for the reader of a printed document. These are three different things." [Link]
  • Creating Passionate Users: Stop your presentation before it kills again!


  • Related references:
  • The Cognitive Style of PowerPoint, Edward R. Tufte, 2003.

  • Beyond Bullet Points: Using Microsoft PowerPoint to Create Presentations That Inform, Motivate, and Inspire, Cliff Atkinson, 2005.

  • Ten PowerPoint 2004 Tips to Beat Tight Deadlines

  • June 03, 2005
    * Google's Beta "Collaborative Crawling System"

    "Google Sitemaps is an experiment in web crawling. Using Sitemaps to inform and direct our crawlers, we hope to expand our coverage of the web and improve the time to inclusion in our index. By placing a Sitemap-formatted file on your webserver, you enable our crawlers to find out what pages are present and which have recently changed, and to crawl your site accordingly." [Link]

  • Google Sitemaps (BETA)
  • June 02, 2005
    * Law Libraries and Law Librarians Who Are Blogging

    Law Library Blogs and Blogs by Law Librarians or Law Library Associations - Compiled by Bonnie Shucha - Updated 6/2/05.

    June 01, 2005
    * The Changing Landscape of Corporate Blogging

    From Wall Street Journal free features, Blogging Becomes A Corporate Job provides a general overview of how several companies, including Microsoft and Stonefield Stonyfield Farm Inc., are diversifying their marketing and corporate communications with the addition of talented bloggers to their workforce.

  • Related posting, People who underestimate weblogs, comments on the explosion in the number of blogs, as well as on the recent Pew Internet blog report, which apparently only included 40 sources as the basis of its sample survey.
  • May 31, 2005
    * NJ Panel Rules on Use of Law Firm Web Marketing

    Advertising Panel Lays Down Rules for Law Firm Ads on Web, by Charles Toutant, New Jersey Law Journal.

    May 09, 2005
    * Patient Blogs - A New Hospital Marketing Tool?

    Computerworld reports on how a North Carolina hospital system has launched blogs authored by patients that communicate their experiences with specific medical procedures and treatment regimes.

    April 12, 2005
    * Law Firms Begin to Recognize Importance of Competitive Intelligence

    The Wise Use of 'Intelligence', Leigh Jones, The National Law Journal, 04-12-2005.

    April 11, 2005
    * Presentations From Computers in Libraries 2005 Available Online

    "This page features links to World Wide Web sites, PowerPoint slideshows, and other electronic resources used in support of presentations at Computers in Libraries 2005. Links are provided at the discretion of presenters. Additional links will be provided as they become available."

    April 06, 2005
    * New Report on PR Impact of Blogs

    Press release: "A newly published white paper on blogs from Edelman, the world's largest independent public relations firm, and Intelliseek, a marketing intelligence firm and provider of one of the Internet's leading blog portals, explores the importance of the blogging phenomenon for public relations and marketers and provides a first-of-its-kind directory of influential bloggers, segmented by industry."

  • Trust MEdia…How Real People Are Finally Being Heard (22 pages, PDF)
  • March 16, 2005
    * New on LLRX.com

  • Internal Blogs: So, Are They Different From External Blogs? by Dennis Hamilton

  • Notes from the Technology Trenches: Advisen: A Unique Approach to Business Background Information, by Cindy Carlson

  • The Government Domain: GovTrack.us: Under Development, by Peggy Garvin

  • Software Rundown: Adobe Acrobat 7.0; ZoneAlarm Security Suite 5.5; Diskeeper 9 and Norton SystemWorks 2005, by Brett Burney

  • Law Firm Marketing: Interview with Carmen Delessio - CTO, Internet Services Division, Harris Publishing, by Andy Havens

  • After Hours: Checking the Oil, by Kathy Biehl

  • LLRX.com Bookstore - Review the two dozen new entries on topics that include: the decline of news reporting, open government, publishing blogs, email rules, ID theft, finding government information, electronic surveillance, and of course...food
  • March 09, 2005
    February 22, 2005
    * Interview Details GM's Take On Blogs, RSS and Podcasting

    From NeOn, An open conversation with Michael Wiley, Director New Media, GM Communications about: "GM FastLane Blog, GM's experiments with podcasting and GM's plans for further developments with communication channels like blogs, podcasting and RSS."

  • "We're big into getting feedback from our customers, employees and others, taking their comments to become a better company and develop better products."
  • * Survey Reports Corporate Underutilization of Competitive Intelligence

    Press release: U.S. Corporations Misuse or Underuse Competitive Intelligence, Outward Insights Survey Shows: "A majority of U.S. based companies that claim to use competitive intelligence (CI) to guide their decision-making processes either don't use intelligence enough or use it the wrong way. This excludes nearly 30% of companies that don't even have, or don't feel the need for, a CI system, despite today's ultra-competitive environment." [thanks Claudia]

    January 20, 2005
    January 14, 2005
    * How to be An Effective Consumer of Presentations

    Corrupt Techniques in Evidence Presentations: New Chapter from Beautiful Evidence. Below is an excerpt from the forthcoming book by Edward Tufte.

  • "Here is the first of several chapters on consuming presentations, on what alert members of an audience or readers of a report should look for in assessing the credibility of the presenter...Corrupt maneuvers...are epidemic in political speeches, marketing, internet rants, and PowerPoint pitches."
  • January 08, 2005
    * Delivering the News with Blogs: The Georgia State University Library Experience

    Delivering the News with Blogs: The Georgia State University Library Experience (31 pages, PDF)

  • ABSTRACT: To deliver information about library news, services and resources to the science faculty and students at Georgia State University, several librarians developed a blog, Science News. Despite the increasing popularity of blogs (or weblogs), few libraries have taken advantage of what they offer. Blogs can be updated easily, frequently and continuously, making them an appealing alternative to static newsletters. This
    article summarizes the librarians’ rationale for moving to this dynamic format, how the technology was balanced with the needs of the librarians and patrons, and the issues and challenges that are being addressed to ensure that this will be a viable and successful newsdelivery system. Some preliminary user statistics have also been gathered and analyzed, offering encouragement that patrons are reading it. The experience with Science News is already serving as the model for the additional subject-specific blogs that have been developed to meet the informational needs of other patron groups."

  • December 27, 2004
    * The Growing Impact of Blogs in the Corporate Arena

    Fortune.com has an extensive article on the slippery slope effect of relying on the "viral" linking aspect of blogs to promote products, as well as highlighting recent examples of the enormous impact of bloggers' responses to instances of what they perceive as corporate misdeeds and the marketing of faulty products.

  • Related article from the New York Times: Marketing's Flip Side: The 'Determined Detractor'
  • December 13, 2004
    * Justia.com Launches Free Website Design Service for Lawyers and Law Firms

    Tim Stanley, the co-founder of FindLaw and its former CTO after the site's purchase by Thomson West, has launched the beta version of an incredible new service to the legal community, Justia: Law Firm Web Site Design. With a range of features and price points (from free to a choice of very competitve pricing options) not currently available in the market, Tim and his expert team have set a new standard of website design in combination with search engine optimization targeted to serve the entire community, from solos to large firms.

    "Build a FREE Law Firm Web site In a Few Easy Steps! All Web sites include:
    Template Web Design, Search engine optimized pages, Firm Home Page, Firm Profile Page, Firm Location Page, Practice Area Profiles, Attorney Profiles, Web Resources Page, Legal Articles Section W3C Web standards design & layout U.S. 508 and W3C's Web Accessibility Guidelines."

  • Details on the three different levels of website design and management options are available here

  • Introductory pricing and terms of services options are available here.

  • December 08, 2004
    October 20, 2004
    September 29, 2004
    * Consumer Reports' Surveys Competition in Online International Airfares

    Global Concerns: An In-Depth Examination of Travel Web Sites Selling International Airline Tickets

  • "Consumer WebWatch wanted to determine if competition was more or less intense in the international market. The conclusion of this test is that online
    competition within the international airfare arena is indeed robust. Despite relatively high ticket prices, many of the sites tested closely or exactly matched
    their competitors' fares repeatedly throughout."
  • * Yahoo Really Gets RSS - A Big Step Forward

    In his September 27 posting on the Yahoo! Search Blog, Scott Gatz from the My Yahoo! Team details the new RSS features incorporated in the redesigned My Yahoo! beta release.

  • For additional information, see also New My Yahoo Beta, Featuring RSS and Atom, from Jeremy Zawodny's blog (Jeremy is a Yahoo developer, author, blogger and MySQL guru), and add this to the mix as well, Don’t Worry, Microsoft Will Wake Up and Smell the RSS.
  • September 22, 2004
    August 24, 2004
    August 18, 2004
    * Practical Guide to Intranet Training

    The ABCs of Intranet Learning

    August 16, 2004
    * Blogs, RSS, Marketing, Collaboration and More

    Blogs: The Marketing Killer. This article reviews how major corporates are leveraging blogs and RSS feeds for marketing, collaboration and current awareness monitoring.

    July 29, 2004
    July 05, 2004
    * Corporate Blogging, Marketing and Communications

    The President and COO of Sun Microsystems, Jonathon Schwartz, launched a blog on June 28. Other Sun bloggers comment on his effort: What's missing from Sun blogs (or, is Executive Blogging enough)? and Sun has gone Cluetrain.

  • Read the entire text of the book, The Cluetrain Manifesto, online for free.
  • * E-Marketing Looks to RSS to Bypass Spam

    Company Plugs RSS as Alternate to E-Mail Marketing

    June 29, 2004
    * Article on Law Librarians and Billable Rates

    In the July 2004 issue of the ABA Journal (pages 34-35, text not currently available free online), see the article, The New Librarian, focusing on the topic of hourly rates for billable time, which according to a recent informal survey on the Private Law Libraries Special Interest Section Listserv, range from $80 to $200 for "in-depth research."

    June 28, 2004
    * Study Released Today Rates How Sites Respect Customers

    The 2004 Online Customer Respect Study of the Top 100 U. S. Companies ($$) evaluates "corporate performance from an online customer's perspective," according to the aggregate ratings for the following criteria: ease of navigation, quick and thorough responses to inquiries, respecting customer privacy, open and honest policies, values and respecting customer data. The top five companies are: Microsoft, Hewlett-Packard, IBM, Bank of America, and Medco Health Solutions.

    June 25, 2004
    * Law Blog Created for Single Trial

    From the LA Times (reg. req'd), PeopleSoft Lawyer's Weblog Is Fresh Twist in Spin Wars.

  • View from the Court
  • June 24, 2004
    June 11, 2004
    * PR Bloggers and the Evolving View of Marketing

    PR bloggers push forth the medium

  • For reference, see PR Opinions, PR Fuel and The New PR Wiki.
  • June 08, 2004
    * AmLaw Tech Library Survey

    The June 2004 issue of The American Lawyer includes an AmLaw Tech Library Survey: Books, Bytes and Budgets. Subtitled, "Caught between paper and PCs, librarians struggle to speed services and corral costs."

    June 07, 2004
    * How Does Your Law Firm Website Rate?

    From Micah U. Buchdahl, Internet Marketing Attorney (IMA), the following links:

  • A Review of the 250 Largest US Law Firm Web Sites - 2004-05

  • 2004-05 IMA Reviews For Small/Mid-Size Firms

  • 2004-05 IMA Reviews For International Firms

  • * Are Law Firms Ready to Embrace Offshore Outsourcing?

    Via Law.com, news that Hildebrandt International announced a joint venture to provide outsourced "professional support services" to American law firms.

  • See also this New York Times article, June 6: Does Outsourcing Cost More Than It Saves?
  • May 26, 2004
    May 25, 2004
    April 14, 2004
    * Common Sense Marketing Tips on Implementing Blogs and Wikis

    10 Rules for Corporate Blogs and Wikis, by Nick Wreden. This article offers concise insights that can easily be implemented in leveraging blogs for marketing. In addition, there is a link to an excellent presentation (pdf, 52 pages), Making sense of weblogs in the intranet, which provides numerous screen shots of KM applications at Lucent.

    April 01, 2004
    * Content Driven Blogs A Good Marketing Choice

    Online Presence: Considering Blogs Instead of Web Sites

    March 09, 2004
    * The Challenges of Law Firm Marketing

    From The Legal Intelligencer, Going the Way of the Market:

  • "Large law firms seem to go through top marketing professionals like Donald Trump goes through apprentices."
  • February 02, 2004
    January 09, 2004
    * UK's Top 100 Corporate Websites

    The Third Annual Report on The Home Pages of the UK's Top 100 Companies' Corporate Web Sites ($$) [Link]:

  • "...around a third of Britain's top companies have been consistently poor performers, over a number of years, and appear "not to get it" when it comes to their corporate Web sites."
  • The Reed Elsevier site ranking went from 48th in 2001 to 95th in 2003.

    November 28, 2003
    November 17, 2003
    * Effective Corporate Use of the Web

    From BusinessWeek.com: The Web Smart 50: Areas evaluated include collaboration, customer service, customization, streamlining, management and cutting edge applications.

  • "Meet the masters of the Web. We've divided them into six categories and have shown how they're using the Web to benefit their customers -- and themselves."
  • November 11, 2003
    * Legal Marketing via Blogs

    From Denise Howell's blog, What Has Your Blawg Done For You, Your Clients, Your Profession, Lately? Issues addressed include:

  • Blawgs For Professional Development

  • Blawgs As Devoted, Low Cost, Personal PR Experts

  • Blawgs As Conversations
  • November 10, 2003
    * Blogs as a Library Marketing Tool

    Why and How to Use Blogs to Promote Your Library's Services, by Darlene Fichter:

  • "Librarians have had to learn how to do a lot with just a little in order to promote awareness of their programs and services. They have seized the opportunities to market libraries in the real world via traditional media: newspapers, corporate newsletters, radio, and TV. Many libraries produce brochures, pathfinders, and their own newsletters. So it is no surprise to see librarians stepping up to the plate and spreading the word online with blogs. Savvy librarians have identified blogs as another means to market libraries and their services."

  • October 31, 2003
    October 22, 2003
    October 03, 2003
    October 01, 2003
    * 2003 Associates Survey from American Lawyer

    From the American Lawyer today, the 2003 Associates Survey.

  • "Firm-by-firm summaries of the whys and wherefores of the survey responses. From Akin Gump to Kramer Levin. From Latham & Watkins to Wolf Block."

  • September 25, 2003
    * Annual Best Law Office Website Contest

    Law Office Computing magazine announced the winners of the competition for the best websites, large and small firms. Thanks to Amy Campbell, I Want My BlogTV, for posting the information, which is as follows:

  • Winner, large firm: Jones Day

  • Winner, small firm: Zupkus & Angell
  • September 18, 2003
    * Prestige Ranking of Law Firms

    Vault Survey of Top 100 Law Firms, compiled from surveys returned by 11,908 associates from more than 100 top firms. See also the survey Rankings Methodology. "An extended PDF excerpt and table of contents" is available for download here.

    September 02, 2003
    * New American Lawyer Survey on Top Law Firms

    The American Lawyer has published a new survey, the A-List, which ranks the top 200 law firms according to the following methodology: revenue, pro bono, associate satisfaction, and diversity of the lawyers.

    September 01, 2003
    August 25, 2003
    * FindLaw Announces Aussie Law Firm Website Awards

    The winners of the FindLaw Web Site Awards for 2003 were announced August 14. In the large firm category, the winner is Allens Arthur Robinson; in the mid-size firm category, Swaab Attorneys is the winner; and Immigration Solutions is the winner in the small firm category.

    August 22, 2003
    * 2002 ABA Annual Technology Survey

    From the ABA Legal Technology Resource Center:

  • "Over 3000 lawyers in private practice responded to the 2002 survey. The survey reports will be available for sale on August 22, 2003. You can read the methodology and executive summary below. Each of these is included in the survey report volumes. As in 2001, there are five volumes, covering: Law Office Technology (includes leading hardware and software product information), Litigation and Courtroom Technology, Mobile Lawyers, Online Research, Web and Communications, and Technology).

  • About the Survey

  • Executive Summary

  • June 23, 2003
    * Corporate Executives Begin to Explore Using Blogs

    The Corporate Blog Is Catching On: "Alan M. Meckler, the head of Jupitermedia, keeps a Weblog, an online journal of his thoughts. He says he didn't notify the company's lawyers."

    June 19, 2003
    * Blogs and Law Firm Marketing

    Intro to Weblogs for Law Firm Marketing - This important new web publishing tool can help legal services marketers reach niche audiences: by Amy Campbell, whose review includes mentions of SCOTUSBlog, HIPAA Blog, and this blog, about which she states:

  • "Other blogs are maintained with meticulous objectivity and consistency, such as BeSpacific, a legal research blog which tracks, "accurate, focused law and technology news."

  • June 05, 2003
    * Martha Stewart Responds to Indictment on New Website

    In response to the SEC's June 4 indictment on securities fraud, Martha Stewart purchased full-page ads in today's major newspapers declaring her innocence, and launched a new website, which currently includes a letter/appeal from her, and a statement from her attorneys. Apparently, more information about what promises to be a high-profile case will be added to site in the future. Update on Martha's page: According to the June 6 USA Today, Martha's website "received 1.7 million hits in the first 17 hours." On June 10, the following information was added to the site: Setting the Record Straight.
    See also:

  • United States v. Martha Stewart and Peter Bacanovic (June 4, 2003), Indictment Of Style Maven Martha Stewart, On Securities Fraud, Obstruction Of Justice, And Making False Statements, And Her Former Merrill Lynch Broker On Obstruction And Perjury Charges (pdf).


  • June 03, 2003
    * Law Firm Technology Trends

    Andrew Zangrilli's new article in Modern Practice predicts the following trends for 2003 in law firm technology development: "1) more features and functionality added to existing technology; 2) unifying and consolidating disparate systems; and 3) more legal self-service applications."

    May 27, 2003
    * More Competition in Online Lawyer Directory Market

    Firms Take Hard Line on Law Directories spotlights the growing competition among global legal publishers for a share of the lucrative legal directory marketplace, as well as highlights other online marketing and branding strategies available to high-profile firms.

    April 24, 2003
    * ABA 2003 Lawyer Survey Available Online

    From the ABA's Market Research Department, news that the 2003 ABA National Lawyer Population Survey is available here. In addition to this data, the site provides access to other ABA research and statistics about the profession (demographics, women in law, salaries, quality of life, law firm rankings, corporate counsel, etc.) as well as links to related information from other professional associations, legal publishers and consultants.

    April 16, 2003
    * Law Firm Website Design and Content

    Business lawyer Bruce MacEwen's article, Planning a Web Site With Some Punch, reviews the best practices that now comprise standard content areas on most law firm websites.

    March 31, 2003
    February 17, 2003
    * AmLaw Launches New Magazine

    American Lawyer Media, Inc. (ALM) announced the launch, in April, of a new quarterly magazine, Law Firm Inc.(TM), "designed to provide law firms with information and practical advice on a wide variety of business, operations and management issues."

    February 07, 2003
    * E-Lawyering

    There has been an increased focus on e-lawyering lately, although the provision of free and fee-based services online has been underway for years. Two recent resources from the ABA on how lawyers are using email and the Web to market and deliver services to clients are: Some Call It eLawyering: Is It a Brave New World or an Ethical Quagmire? and the eLawyering Site, a web-based discussion group.

    * Rating Top 250 Law Firm Websites

    Micah U. Buchdahl of HTMLawyers, Inc. has published his IMA (Internet Marketing Attorney) web site reviews and awards. Well worth a read, Micah has spent considerable time evaluating the sites of the 250 largest law firms in the United States, and ranking them according to his determination of their merits in the following categories: design, content, usability, interactivity, intangibles. He uses an easy to read chart format, with a rating system (1-10, with 10 being the best) that results in a total score listed at the far right hand side of each entry.

    February 03, 2003
    * AmLaw Launches New Industry Reports

    American Lawyer Media, Inc. launched a new service, Legal Market Information Source, providing "clients, law firms and companies marketing to the legal industry with trend data, reports, rankings and custom research on major U.S. and global law firms...Initial LMIS product offerings will cover four areas: law firm reports; legal industry briefs; industry ranking tables and custom research reports."

    January 31, 2003
    * FTC Settles Student Data Collection Dispute

    The Federal Trade Commission filed a complaint against the Educational Research Center of America, Inc. stating the company had "collected personal information from high school and middle and junior high school students through surveys," and used this data "to create lists of students that it sells to commercial entities for use in marketing." A copy of the settlement agreement reached in this matter is here, and a newly released FTC consumer alert for teachers and school administrators, titled "Student Surveys - Ask Yourself Some Questions," is available here.

    January 29, 2003
    * New Online Music Venture

    The big-six music retailers, organized under the name Echo, have launched a new consortium to license and distribute digital music services.

    January 27, 2003
    * Effective Law Firm Marketing Using the Web

    A series of three articles on leveraging web sites and related applications such as e-mail newsletters for law firm marketing is available via law.com: Web Sites Can Net Attorneys More Clients, Firm Sites Must Click, and More Marketing Tools: It Ain't Just the Web Site.