New Pew Internet and American Life Project Report released today: “How Americans Get in Touch With Government – Internet users benefit from the efficiency of e-government, but multiple channels are still needed for citizens to reach agencies and solve problems.” (38 pages, pdf)
From the Summary: “In sum, e-gov is a helpful tool among several options for reaching out to government, but it is by no means the killer app among them. Peoples problem-solving capacities matter to successful outcomes with government, not a specific technology. As policymakers expand the offerings of e-government, they would be wise also to maintain and upgrade the other channels that citizens use to contact government, with a focus on how these traditional channels may complement e-gov applications.”
Sabrina is the also the solo Editor/Publisher and Founder of LLRX.com® – Legal, technology and knowledge discovery resources on the “moving edge” for Librarians, Lawyers, Researchers, Academic and Public Interest Communities – launched in 1996.