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New Survey: Satisfaction with E-Gov Stumbles

American Customer Satisfaction Index E-Government (ACSI) Satisfaction Index Q1 2009 – April 28, 2009 – by Larry Freed, ForeSee Results: “Citizen satisfaction with e-government websites dropped more than half a point since last quarter, down to 73.6 on the study’s 100-point scale. The aggregate score has been dragged down in large part by declining satisfaction with program sites. Sky-high expectations for the new administration may also be a factor.”

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