Successes and Failures in Latest Report on E-Government Sites

by Sabrina I. Pacifici on March 28, 2006

American Customer Satisfaction Index (ASCI) E-Government Satisfaction Index, March 21, 2006. “Citizen satisfaction stalled, although some sites show significant improvement in meeting citizens’ needs.” Improvements were registered by IRS.gov, PBGC.gov, the National Archives, and the National Institute of General Medical Sciences.

Posted in E-Government

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