ACSI Federal Government Report 2015 Citizen Satisfaction Dips, but Future Looks Brighter January 26, 2016

“Citizen satisfaction with services of the U.S. federal government declines for the third consecutive year, down 0.8% to an ACSI score of 63.9 on a 0 to 100 scale. The good news is that the pace of the decline has slowed substantially. Moreover, small gains in citizen perceptions about their experiences with government—such as customer service and information quality—may suggest a rebound in citizen satisfaction in the year ahead.”