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Technology promises to make easy things that, by their intrinsic nature, have to be hard.

The New York Times – How Plato Foresaw Facebook’s Folly: “…The story of the wildly exaggerated promises and damaging unintended consequences of technology isn’t exactly a new one. The real marvel is that it constantly seems to surprise us. Why? Part of the reason is that we tend to forget that technology is only as good as the people who use it. We want it to elevate us; we tend to degrade it. In a better world, Twitter might have been a digital billboard of ideas and conversation ennobling the public square. We’ve turned it into the open cesspool of the American mind. Facebook was supposed to serve as a platform for enhanced human interaction, not a tool for the lonely to burrow more deeply into their own isolation.

It’s also true that Facebook and other Silicon Valley giants have sold themselves not so much as profit-seeking companies but as ideal-pursuing movements. Facebook’s mission is “to make the world more open and connected.” Tesla’s goal is “to accelerate the world’s transition to sustainable energy.” Google’s mantra was “Don’t Be Evil,” at least until it quietly dropped the slogan earlier this year. But the deeper reason that technology so often disappoints and betrays us is that it promises to make easy things that, by their intrinsic nature, have to be hard…”

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