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Thieves of Experience: How Google and Facebook Corrupted Capitalism

Los Angeles Review of Books – Nicholas Carr’s review of The Age of Surveillance Capitalism – The Fight for a Human Future at the New Frontier of Power By Shoshana Zuboff

To the Googles and Facebooks of the world, we are neither the customer nor the product. We are the source of what Silicon Valley technologists call “data exhaust” — the informational by-products of online activity that become the inputs to prediction algorithms. In contrast to the businesses of the industrial era, whose interests were by necessity entangled with those of the public, internet companies operate in what Zuboff terms “extreme structural independence from people.” When databases displace goods as the engine of the economy, our own interests, as consumers but also as citizens, cease to be part of the negotiation. We are no longer one of the forces guiding the market’s invisible hand. We are the objects of surveillance and control…”

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