JetBlue’s CEO Issues Apology of Sorts to Customers

by Sabrina I. Pacifici on September 25, 2003

On September 23, JetBlue CEO David Neeleman posted a statement on the company’s website defending the release of passenger data as a “well-intentioned attempt to assist the Department of Defense in a national security matter.” Although admitting the transfer of information was a mistake which will not happen again, Neeleman deflected the criticism swirling around this issue.

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