“In Fiscal Year 2010, the National Archives and Records Administration (NARA) undertook a study to observe how agencies are using web 2.0 tools to conduct business and identify characteristics that may affect the value of information created and shared in web 2.0 formats. A NARA team interviewed six Federal agencies that are using web 2.0 tools to conduct mission-related business and have policies or procedures for implementing and using tools. Representatives from an additional nineteen Federal agencies volunteered to attend a focus group jam session to provide a broader understanding of Federal web 2.0 uses. From a records value perspective, web 2.0 content is best analyzed based on the function and use of the information, not solely by the platform or tool. The study describes the tools based on their major functions and use, such as public outreach and engagement, internal and interagency collaboration, and social networking.”
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