State and Federal Electronic Government in the United States, 2008, Darrell M. West, Vice President and Director, Governance Studies, The Brookings Institution, August 26, 2008.
Executive Summary: “This report assesses the nature of American state and federal electronic government in 2008 by examining whether e-government effectively capitalizes on the interactive features available on the World Wide Web to improve service delivery and public outreach. Although considerable progress has been made over the past decade, e-government has fallen short of its potential to transform public-sector operations. This report closes by suggesting how public officials can take maximum advantage of technology to improve government performance.”
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