SSA IG: Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications
Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications, A-07-10-20167 “To obtain applicants perceptions of the iClaim application and determine whether applicants filing for RIB using the iClaim application were receiving an appropriate level of service from SSA, we discussed their experiences with 200 applicants who filed an RIB iClaim application in May 2010. Based …