Social Security Administration Gutting Regional Staff, Shifting All Public Communications to X

Wired [no paywall] “The SSA’s shift to Elon Musk’s X comes as the agency plans to cut its regional office workforce by roughly 90 percent, WIRED has learned. The Social Security Administration will no longer be communicating with the media and the public through press releases and “dear colleague” letters, as it shifts its public communication exclusively to X, sources tell WIRED. The news comes amid major staffing cuts at the agency. “We are no longer planning to issue press releases or those dear colleague letters to inform the media and public about programmatic and service changes,” said SSA regional commissioner Linda Kerr-Davis in a meeting with managers earlier this week. “Instead, the agency will be using X to communicate to the press and the public … so this will become our communication mechanism.” Previously, the agency used dear colleague letters to engage with advocacy groups and third-party organizations that help people access social security benefits. Recent letters covered everything from the agency’s new identity verification procedures to updates on the accuracy of SSA death records (“less than one-third of 1 percent are erroneously reported deaths that need to be corrected,” the agency wrote, in contrast to what Elon Musk claims)…The regional office workforce will soon be cut by roughly 87 percent, sources tell WIRED. Regional office staff manage IT support, policy questions, labor relations issues, reasonable accommodations guidance, and public relations. Since February, the SSA has cut 7,000 jobs, according to The Washington Post…”

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