Citizen Satisfaction with Federal Websites Loses Steam According to Newest Survey

Citizen Satisfaction with Federal Websites Loses Steam, according to the University of Michigan’s American Customer Satisfaction Index (ACSI. Key findings include:

  • “Over the past 7 quarters, citizen satisfaction has remained relatively flat while private sector satisfaction has increased
  • From last quarter, 49% of sites saw lower satisfaction than last quarter, while 31% had score increases and 20% had no change in scores.”
    • LinkedIn
    Posted in: E-Government
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