A new white paper by Dr. Carsten Sørensen of the London School of Economics (in conjunction with Microsoft UK), titled The Future Role of Trust in Work – The Key Success Factor for Mobile Productivity. According to InfoWorld, the report indicates “that managers are using technologies such as e-mail, mobile phones, and SMS (Short Messaging Service) to keep tabs on employees when in actuality they are reducing workers’ productivity and the amount of time that they spend serving customers.”