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AI in Hiring and Evaluating Workers: What Americans Think

“62% believe artificial intelligence will have a major impact on jobholders overall in the next 20 years, but far fewer think it will greatly affect them personally. People are generally wary and uncertain of AI being used in hiring and assessing workers. The rapid rise of ChatGPT and other artificial intelligence (AI) systems has prompted widespread debates about the effectiveness of these computer programs and how people would react to them. At times, Americans are watching the general spread of AI with a range of concerns, especially when the use of AI systems raises the prospect of discrimination and bias. One major arena where AI systems have been widely implemented is workplace operations. Some officials estimate that many employers use AI in some form of their hiring and workplace decision-making. A new Pew Research Center survey finds crosscurrents in the public’s opinions as they look at the possible uses of AI in workplaces. Americans are wary and sometimes worried. For instance, they oppose AI use in making final hiring decisions by a 71%-7% margin, and a majority also opposes AI analysis being used in making firing decisions. Pluralities oppose AI use in reviewing job applications and in determining whether a worker should be promoted. Beyond that, majorities do not support the idea of AI systems being used to track workers’ movements while they are at work or keeping track of when office workers are at their desks..”

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