MIT Technology Review – “The UK’s National Health Service hopes that its partnership with Amazon could help to reduce demand on its services.
- The news: From this week, when UK users ask their Amazon smart speaker health-related questions, it will automatically search the official NHS website, which is full of medically-backed health tips and advice.
- The aim: The government believes it will ease the burden on over-stretched doctors and hospitals, but also help elderly, disabled or blind patients who may struggle to access this information otherwise.
- The worries: There are concerns that the voice service might discourage genuinely ill people from seeking proper medical help. It being Amazon, there are also concerns over data privacy, especially over an area as sensitive as health. The firm says all data can be deleted by customers…”