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Artificial intelligence, job quality and inclusiveness

OECD Employment Outlook 2023: Artificial Intelligence and the Labour Market – Artificial intelligence, job quality and inclusiveness. Andrew Green Angelica Salvi del Pero Annelore Verhagen. OECD e-library. “For many workers, the effects of artificial intelligence (AI) will be visible not in terms of lost employment but through changes in the tasks they perform at work and changes in job quality. This chapter reviews the current empirical evidence of the effect of AI on job quality and inclusiveness. For workers with the skills to complement AI, task changes should be accompanied by rising wages, but wages could decline for workers who find themselves squeezed into a diminished share of tasks due to automation. AI may affect job quality through other mechanisms as well. For example, it can reduce tedious or dangerous tasks, but it may also leave workers with a higher-paced work environment. The chapter further shows that using AI to support managers’ tasks affects the job quality of their subordinates. Finally, the chapter shows that using AI affects workplace inclusiveness and fairness, with implications for job quality.”

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