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Behind Twitter’s Plan To Get People To Stop Yelling At One Another

BuzzFeedNews: “…Thanks to its open, freewheeling public platform, and stance on free speech, Twitter has been a hothouse for ginning up disinformation, harassment, and outrage. A lot of these problems were caused, the company’s leadership believes, by product decisions made early in its existence. And in very Silicon Valley fashion, the San Francisco–based company is now trying to solve these institutional problems with product fixes, without killing its platform’s open, real-time magic. But it isn’t exactly sure what those fixes are, and it knows that massive changes to its product, rolled out widely, might even make things worse. So, yes, the company is fundamentally overhauling its product, but it’s starting with baby steps on twttr…”

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