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This news may remind readers of Amazon’s Search Inside the Book service, launched last October. But this time the source is Google, who announced that their Google Print service is no longer in testing mode: “Google’s mission is to organize the world’s information and make it universally accessible and useful. Since a lot of the …
Global Concerns: An In-Depth Examination of Travel Web Sites Selling International Airline Tickets “Consumer WebWatch wanted to determine if competition was more or less intense in the international market. The conclusion of this test is that online competition within the international airfare arena is indeed robust. Despite relatively high ticket prices, many of the sites …
Barbarians at the Digital Gate
“ConsumerReports.org e-Ratings were developed to help consumers navigate the web efficiently, effectively, and with confidence. Based on a systematic review of specific features on selected web sites in various categories, our exclusive e-Ratings are ongoing, with new product, service, and information categories added regularly.” [Link]
Amazon Gets Top Marks For Customer Satisfaction In Study
From the Internet Pharmacy and Online Pharmacies Verification website: “To be VIPPS certified, a pharmacy must comply with the licensing and inspection requirements of their state and each state to which they dispense pharmaceuticals. In addition, pharmacies displaying the VIPPS seal have demonstrated to NABP compliance with VIPPS criteria including patient rights to privacy, authentication …
Amazon Prods Reviewers To Stop Hiding Behind Fake Names (WSJ, $$): “Amazon changed its rules to end anonymous customer critiques in a bid to bring greater integrity to its rating system.” From Amazon: Frequently Asked Questions about Real Names
Paid Listings Complicate Search for Quality Lawyers Online: “Consumers searching for a local lawyer, especially a specialist, may find little more than advertising-based listings and nothing resembling thoughtful advice online. More troubling: While some sites, like FindLaw.com, are legitimate, ad-supported directories, others such as The BestLegalServices.com collect personal information and fail to disclose …
Senate Committee on Governmental Affairs, Permanent Subcommittee on Investigations – Buyer Beware: The Danger of Purchasing Pharmaceuticals over the Internet – Day 2, Federal and Private Sector Responses, July 22, 2004. (Day One) Link to Member Statements and Witness Testimony
Online used-book sales concern some publishers: “Is Amazon.com becoming the Napster of the book business?”
Company Plugs RSS as Alternate to E-Mail Marketing
The 2004 Online Customer Respect Study of the Top 100 U. S. Companies ($$) evaluates “corporate performance from an online customer’s perspective,” according to the aggregate ratings for the following criteria: ease of navigation, quick and thorough responses to inquiries, respecting customer privacy, open and honest policies, values and respecting customer data. The top five …
