ACSI: Rising Fees Hurt Bank Customer Satisfaction; Consumers Dissatisfied with Health Insurance Plans
“Customer satisfaction with banks is down as fees reach new heights, according to a report released today by the American Customer Satisfaction Index (ACSI). The decline nearly reverses two years of ACSI improvement for retail banks. Credit unions, however, continue to rank best among financial services with an ACSI score of 85 on a 100-point …