How Amazon manipulates consumers to keep them subscribed to Amazon Prime
Report by Norway’s Consumer Council (NCC) / Forbrukerradet – YOU CAN LOG OUT, BUT YOU CAN NEVER LEAVE: “Executive summary In this report, we show how Amazon makes it unreasonably cumbersome to unsubscribe from the Amazon Prime service. The process of cancelling an Amazon Prime subscription is riddled with a combination of manipulative design techniques, …