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Forrester – “Small Gains To CX Quality Emerged Amidst Broad Stagnation – Forrester’s 2019 US Customer Experience Index (CX Index™) reveals that the overall quality of the US customer experience rose by an anemic 0.4 points, to 70.2. The report is based on Forrester’s CX Index methodology, which measures how well a brand’s CX strengthens …
CRS Legal Sidebar via LC – Regulating Big Tech: Legal Implications. June 11, 2019. “Amidst growing debate over the legal framework governing social media sites and other technology companies, several Members of Congress have expressed interest in expanding current regulations of the major American technology companies, often referred to as “Big Tech.” This Legal Sidebar …
EFF Report – “While social media platforms are increasingly giving users the opportunity to appeal decisions to censor their posts, very few platforms comprehensively commit to notifying users that their content has been removed in the first place, raising questions about their accountability and transparency, the Electronic Frontier Foundation (EFF) said today in a new …
Google Blog: ““I hope I can entrust you with everything that I haven’t been able to share with anyone, and I hope you will be a great support to me.” These are the first words Anne Frank wrote in the diary she received on her thirteenth birthday. Three weeks later, the Frank family went into …
omgubuntu.com: “CERN is best known for pushing the boundaries of science and understanding, but the famed research outfit’s next major experiment will be with open-source software. The cost of various commercial software licenses has increased 10x. The European Organisation for Nuclear Research, better known as CERN, and also known as home of the Large Hadron …
Poynter – Strong growth in Asia and Latin America helps fuel global increase – “The number of fact-checking outlets around the world has grown to 188 in more than 60 countries amid global concerns about the spread of misinformation, according to the latest tally by the Duke Reporters’ Lab. Since the last annual fact-checking census …
Mary Meeker, general partner at venture capital firm Bond Capital, delivered her annual Internet Trends slideshow – for 2019 it is 333 pages. “Recode has pulled out some of the significant and most interesting trends in Meeker’s report: Some 51 percent of the world — 3.8 billion people — were internet users last year, up …
Hybrid Pedagogy – Maura A. Smale – Undergraduate Access to Course Reading – “Faculty and staff don’t often know how hard it is for students to get their course materials. I’m a library director and professor at New York City College of Technology (City Tech), and I worry about student access to required course readings. Our …
Vice: “The well-known and respected data breach notification website “Have I Been Pwned” is up for sale. Troy Hunt, its founder and sole operator, announced the sale on Tuesday in a blog post where he explained why the time has come for Have I Been Pwned to become part of something bigger and more organized. …
ars technica – Bucking a major trend, company speaks out against the age-old practice. ” Microsoft is finally catching on to a maxim that security experts have almost universally accepted for years: periodic password changes are likely to do more harm than good. In a largely overlooked post published late last month, Microsoft said it …
Slate – A new paper used YouTubers’ voices to guess what they looked like. We’re going to see more of this. “There’s a lot you might guess about a person based on their voice: their gender, their age, perhaps even their race. That’s your brain making an educated guess about the identity of a speaker …
The Chronicle of Higher Education interview with the president of the Association of University Presses (AUPresses), Jennifer Crewe: “…Our biggest challenge remains the low sales of scholarly monographs, such as revised dissertations or scholarly books with a narrow focus in a small field. Libraries share copies, and individuals don’t purchase the new books in their …
