Category «Knowledge Management»

ASCI Survey: Low Customer Satisfaction for Facebook Opens Door for Google+

News release: “The social media market is primed for a new player that allows users to connect with friends, according to the 2011 American Customer Satisfaction Index (ACSI) E-Business Report, produced in partnership with customer experience analytics firm ForeSee Results. Despite a small improvement this year, Facebook (+3% to 66) is the lowest-scoring site, not …

Subjects: Internet, Knowledge Management, Search Engines

Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips

Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips – Betsy Sparrow, Jenny Liu, Daniel M. Wegner. Science DOI: 10.1126/science.1207745, Published Online 14 July 2011. See also Google’s Effects on Memory, PBS NewsHour via YouTube. “The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as …

Subjects: Internet, Knowledge Management, Search Engines

ACLU: Lessons from the UK "Phone Hacking" Scandal

Commentary: “Britain is now enmeshed in a gigantic scandal around privacy invasions by the press and police. It began with revelations about reporters for Rupert Murdoch’s British tabloid newspaper News of the World hacking into the voicemail of a murdered young girl, and has expanded as other privacy invasions have come to light.” WSJ.com: Scandal …

Subjects: Civil Liberties, E-Government, Knowledge Management, Legal Research, Privacy

Departing Federal CIO's Lessons in IT Management

Via FCW – Federal CIO Vivek Kundra: “Build end-to-end digital systems to reduce errors and protect the integrity of the data across the federal enterprise. Build once, use often. Tap into the “golden sources” of data. Don’t rely on derivative databases or data derived from other data sources. Go directly to the transactional systems that …

Subjects: Knowledge Management

.gov Reform Effort: Improving Federal Websites

“The .gov reform effort is part of President Obama’s Campaign to Cut Waste, identifying unnecessary websites that can be consolidated into other websites to reduce costs and improve the quality of service to the American public. The President signed Executive Order 13571, “Streamlining Service Delivery and Improving Customer Service,” April 27, 2011, which requires federal …

Subjects: E-Government, Government Documents, Internet, Knowledge Management

The Economist: More sisters, daughters and wives of powerful leaders are taking the top political jobs

Women in political dynasties: “Ms Yingluck’s victory in Thailand’s general election on July 3rd is the latest example of an intriguing and, it seems, growing trend: for the sisters, daughters and widows of former leaders to take over the family political business on the death, retirement or—in Mr Thaksin’s case—exile of the founder. There are …

Subjects: Knowledge Management

Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips

Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips. Betsy Sparrow1, Jenny Liu, Daniel M. Wegner. Science DOI: 10.1126/science.1207745 “The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. No longer do we have to make costly efforts to find the things …

Subjects: Internet, Knowledge Management, Search Engines

New GAO Reports: Children's Television Act, Defense Logistics, DOD Civilian Personnel, Dodd-Frank Act, EPA Health Risk Assessments

Children’s Television Act: FCC Could Improve Efforts to Oversee Enforcement and Provide Public Information, GAO-11-659, July 14, 2011 Commonwealth of the Northern Mariana Islands – Status of Transition to Federal Immigration Law, GAO-11-805T, July 14, 2011 Defense Logistics: Oversight and a Coordinated Strategy Needed to Implement the Army Workload and Performance System, GAO-11-566R, July 14, …

Subjects: Congress, Government Documents, Knowledge Management, Legal Research, Legislation

Report – Achieving Effective Supervision: An Industry Perspective

Achieving Effective Supervision: An Industry Perspective, “prepared by the Effective Supervision Advisory Group under Mrs Kerstin af Jochnick, Managing Director of the Swedish Bankers’ Association – addresses the issue of how to make supervision more effective both nationally and globally in the light of the financial crisis. It argues that such supervision has a central …

Subjects: Knowledge Management

Report – Macroprudential Oversight: An Industry Perspective

The report Macroprudential Oversight: An Industry Perspective stresses that the Institute of International Finance strongly supports the development of macroprudential oversight and tools but encourages regulators to balance the need for rapid progress with a degree of caution and a willingness to learn and adapt in the light of experience. The report mainly takes the …

Subjects: Knowledge Management