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DOT Air Travel Consumer Report

Air Travel Consumer Report, February 2008: The Air Travel Consumer Report is a monthly product of the Department of Transportation’s Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on Feburary 5, 2008, and the most recent data is from December 2007. The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.”

  • Flight Delays, Mishandled Bags, Consumer Complaints Increase in 2007: “U.S. airlines experienced a lower rate of on-time flights and more reports of mishandled baggage last year than in 2006, and passengers filed more complaints with the government about airline service than they did the previous year, according to the U.S. Department of Transportation’s (DOT) Air Travel Consumer Report which was issued today.”
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