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E-Gov Website User Survey Indicates Overall Satisfaction

User satisfaction with federal e-government efforts, measured in a recent survey of 22 websites, indicates that many users rate them competitively with the best of the commercial sites. The survey, American Customer Satisfaction Index, E-Government Satisfaction Index, available free in pdf, but requiring registration to download, is a joint effort of the University of Michigan Business School and ForeSee Results Inc. Top rated sites include, The National Women’s Health Information Center and sites produced by NASA.

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