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FTC Releases List of Top Consumer Complaints in 2008

“The Federal Trade Commission released the list of top consumer complaints received by the agency in 2008. The list, contained in the publication Consumer Sentinel Network Data Book for January-December 2008, showed that for the ninth year in a row, identity theft was the number one consumer complaint category. Of 1,223,370 complaints received in 2008, 313,982 – or 26 percent – were related to identity theft.”

  • “The Consumer Sentinel Network (CSN) received over 1.2 million complaints during calendar year 2008: 52% fraud complaints; 26% identity theft complaints; and 22% other types of complaints. This year’s report is the first to include the other types of complaints. Identity theft was the number one complaint category in the CSN for calendar year 2008 with 26% of the overall complaints, followed by Third Party and Creditor Debt Collection (9%); Shop-at-Home and Catalog Sales (4%); Internet Services (4%); Foreign Money Offers and Counterfeit Check Scams (3%); Credit Bureaus, Information Furnishers and Report Users (3%); Prizes, Sweepstakes and Lotteries (3%); Television and Electronic Media (2%); Banks and Lenders (2%); and Telecom Equipment and Mobile Services (2%).”
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