1. Tough times ahead
  2. Virtual is here to stay
  3. The comeback of physical spaces
  4. The rise of soft skills
  5. Diversity gets taken seriously
  6. An environmental reckoning
  7. A mobile popupation
  8. The impatient user
  9. An analogue backlash
  10. Scale matters
  11. Data domination
  12. Search transformed
  13. Race to the extremes
  14. Lifelong learners
  15. A single, global collection
  16. The privatisation of knowledge
  17. Qualifications matter
  18. Information literacy recognised
  19. ‘Open’ raises questions about libraries’ unique selling point
  20. Inequalities deepen…”