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News from the Law Library of Congress Chatbot

In Custodia Legis – “Have you tried the Law Library of Congress Chatbot lately? The chatbot provides answers to frequently asked legal reference questions through Facebook Messenger. You can interact with it by clicking through a series of menu options or you can type in a natural language question. The chatbot debuted in October 2017, and since that time we have been able to learn from user interactions with the chatbot and make revisions to improve the user experience. For example, the chatbot’s natural language abilities have substantially improved since its debut. When the chatbot was released, slight variations from questions the chatbot anticipated, such as deviations in sentence structure, would likely cause the chatbot to return the default response. With the benefit of additional development time, the chatbot’s vocabulary is much more robust and can accommodate variations in sentence structure. Give it a try and let us know what you think. If you would like to try your hand at building your own chatbot, click here for more information…”

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