Info Provided By Medicare Call Centers Often Inaccurate
Medicare Part D: Prescription Drug Plan Sponsor Call Center Responses Were Prompt, but Not Always Accurate, Full text GAO-06-710, and Highlights, June 30, 2006. [released July 10, 2006] “…customer service representatives (CSR)at 10 of the largest PDP sponsor call centers did not consistently provide accurate and complete responses to GAO’s five questions, which GAO developed …