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Redfin rolls out new AI assistant tool that answers homebuyer questions

GeekWire: “Redfin wants to help answer homebuyer questions in a more efficient way with the assistance of AI. The real estate giant is rolling out a new generative AI-powered virtual assistant called “Ask Redfin” that can quickly answer questions about a particular home listing. The tool combines the latest in large language model technology with Redfin’s vast data on homes and markets across the country. It also connects with Redfin’s customer support team when users can’t get their questions answered by the tool. The conversational interface can make it easier for some customers to get answers more quickly, versus scrolling up and down for details on a listing, said Ariel Dos Santos, senior vice president of product and design. Redfin is the latest company to develop virtual assistants or “copilots” that can understand user questions and produce answers. Amazon recently started testing its own shopping sidekick. Bill Gates predicted that everyone will have an AI-powered personal assistant within five years..The “Ask Redfin” tool, currently in beta, will automatically show up on listings on Redfin’s iPhone app for users in about a dozen U.S. metros. Others can visit the My Redfin section of the app and select “Try Ask Redfin.”

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