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The Social Intranet Insights on Managing and Sharing Knowledge Internally

IBM Center for the Business of Government – The Social Intranet: Insights on Managing and Sharing Knowledge Internally, March 2016: “Corporate America increasingly relies on social intranets to leverage employees’ knowledge and foster collaboration in ways that speed up work and reduce costs . While much of the federal government lags behind, some agencies are pioneers in the internal use of social media tools . What lessons and effective practices do they have to offer other agencies? “Social intranets,” Dr. Mergel writes, “are in-house social networks that use technologies—such as automated newsfeeds, wikis, chats, or blogs—to create engagement opportunities among employees .” They also include the use of internal profile pages that help people identify expertise and interest (similar to Facebook or LinkedIn profiles), and those that are used in combination with other social intranet tools such as online communities or newsfeeds. The report documents four case studies of government use of social intranets—two federal government agencies (the Department of State and the National Aeronautics and Space Administration) and two cross-agency networks (the U.S. Intelligence Community and the Government of Canada.”

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