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The Open Secret of Google Search

The Atlantic: “…Like many, I use Google to answer most of the mundane questions that pop up in my day-to-day life. And yet that first page of search results feels like it’s been surfacing fewer satisfying answers lately. I’m not alone; the frustration has become a persistent meme: that Google Search, what many consider an indispensable tool of modern life, is dead or dying. For the past few years, across various forums and social-media platforms, people have been claiming in viral posts that Google’s flagship product is broken. Search google dying on Twitter or Reddit and you can see people grousing about it going back to the mid 2010s. Lately, though, the criticisms have grown louder…Google Search might be worse now because, like much of the internet, it has matured and has been ruthlessly commercialized. In an attempt to avoid regulation and be corporate-friendly, parts of it might be less wild. But some of what feels dead or dying about Google might be our own nostalgia for a smaller, less mature internet. Sullivan, the Search liaison, understands this longing for the past, but told me that what feels like a Google change is also the search engine responding to the evolution of the web. “Some of that blog-style content has migrated over time to closed forums or social media. Sometimes the blog post we’re hoping to find isn’t there.” Sullivan believes that some of the recent frustrations with Google Search actually reflect just how good it’s become. “We search for things today we didn’t imagine we could search for 15 years ago and we believe we’ll find exactly what we want,” he said. “Our expectations have continued to grow. So we demand more of the tool.” It’s an interesting, albeit convenient, response…”

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